Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I want to install an additional copy of TB, but I have changed my PW with my email vendor, and the TB installation software will NOT accept new email PW!!

JimBart
JimBart
more options

I want to install Thunderbird on a new laptop, but the TB install software asks for my email address AND a password. My normal email PW doesn't work. If TB is asking for my current (vs outdated) email password for fuse.net, TB doesn't accept my password. What PW does the installation software want?

JimBart

jb343@fuse.net

I want to install Thunderbird on a new laptop, but the TB install software asks for my email address AND a password. My normal email PW doesn't work. If TB is asking for my current (vs outdated) email password for fuse.net, TB doesn't accept my password. What PW does the installation software want? JimBart jb343@fuse.net

All Replies (1)

user01229325
user01229325
more options

It is looking for a working password for your email account. Thunderbird does not accept or reject any password. It gives the info your provide to your providers server that decides if it works or not. Passwords errors are also caused by incorrect server settings or overactive antivirus software. I would start by confirming server settings with your provider.