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Message from FF is incorrect

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Continually get the following from the FF help page: Your Firefox is out of date and may contain a security risk! Egads enough to strike terror in the heart of every mortal! and yet just hours earlier I had downloaded and installed the most recent version.


FF you're falling apart. Earlier releases were much more stable.

I've turned off automatic updates. I have little if any trust in new versions and will wait several months after released before installing.

Continually get the following from the FF help page: Your Firefox is out of date and may contain a security risk! Egads enough to strike terror in the heart of every mortal! and yet just hours earlier I had downloaded and installed the most recent version. FF you're falling apart. Earlier releases were much more stable. I've turned off automatic updates. I have little if any trust in new versions and will wait several months after released before installing.

Chosen solution

All Replies (10)

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hello, are you using any addon to alter your useragent?

How to reset the default user agent on Firefox

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Hi,
I need more information to help you with this. Can you do this for me please?

  1. Type about:support in the address bar.
  2. At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

Thanks,
Michael

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Had to start in safe mode disabling addons because in addition to everything else the new release of FF rebroke gmail. Here's the info you asked for:

Application Basics


Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Ad-blocker for Gmail Version: 2.8.3 Enabled: false ID: jid0-AocRXUCRsLTCYvn6bgJERnwfuqw@jetpack

Name: Adblock Plus Version: 2.6 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Address Bar Search Version: 1.2 Enabled: false ID: {badea1ae-72ed-4f6a-8c37-4db9a4ac7bc9}

Name: BetterPrivacy Version: 1.68 Enabled: false ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: BrowserProtect Version: 1.1.3 Enabled: false ID: browserprotect@browserprotect.com

Name: BugMeNot Plugin Version: 3 Enabled: false ID: {987311C6-B504-4aa2-90BF-60CC49808D42}

Name: Disconnect Version: 3.14.0 Enabled: false ID: 2.0@disconnect.me

Name: DoNotTrackMe: Online Privacy Protection Version: 3.2.1083 Enabled: false ID: donottrackplus@abine.com

Name: DuckDuckGo Plus Version: 0.3.16 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: FireGloves Version: 1.2.3 Enabled: false ID: firegloves@fingerprint.pet-portal.eu

Name: Flagfox Version: 5.0.3 Enabled: false ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Name: Ghostery Version: 5.2.1 Enabled: false ID: firefox@ghostery.com

Name: Hola Unblocker Version: 1.3.276 Enabled: false ID: jid1-4P0kohSJxU1qGg@jetpack

Name: HTTPS-Everywhere Version: 3.5.1 Enabled: false ID: https-everywhere@eff.org

Name: LinkExtend Version: 1.1.5 Enabled: false ID: {cf47767d-5f3a-4e32-9fce-5d79565c9702}

Name: NoScript Version: 2.6.8.24 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: RequestPolicy Version: 0.5.28 Enabled: false ID: requestpolicy@requestpolicy.com

Name: Troubleshooter Version: 1.1a Enabled: false ID: troubleshooter@mozilla.org

Name: WOT Version: 20131118 Enabled: false ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 1048576 browser.cache.disk.smart_size.first_run: false browser.history_expire_days.mirror: 180 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 6 browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=800236 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: ixquick.com browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 browser.tabs.drawInTitlebar: false browser.tabs.warnOnClose: false dom.mozApps.used: true dom.storage.enabled: false dom.w3c_touch_events.expose: false extensions.lastAppVersion: 29.0.1 font.size.fixed.x-western: 16 general.useragent.override: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0 gfx.blacklist.suggested-driver-version: 257.21 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.dns.disableIPv6: true network.dns.disablePrefetch: true network.http.max-connections: 30 places.database.lastMaintenance: 1400253624 places.history.expiration.transient_current_max_pages: 80511 places.history.expiration.transient_optimal_database_size: 128816578 places.last_vacuum: 1298788535 plugin.disable_full_page_plugin_for_types: audio/3gpp,video/3gpp,audio/3gpp2,video/3gpp2,audio/aac,audio/x-aac,audio/aiff,audio/x-aiff,audio/basic,audio/mid,audio/ plugin.importedState: true print.print_printer: hp deskjet 940c print.printer_hp_deskjet_940c.print_bgcolor: false print.printer_hp_deskjet_940c.print_bgimages: false print.printer_hp_deskjet_940c.print_command: print.printer_hp_deskjet_940c.print_downloadfonts: false print.printer_hp_deskjet_940c.print_edge_bottom: 0 print.printer_hp_deskjet_940c.print_edge_left: 0 print.printer_hp_deskjet_940c.print_edge_right: 0 print.printer_hp_deskjet_940c.print_edge_top: 0 print.printer_hp_deskjet_940c.print_evenpages: true print.printer_hp_deskjet_940c.print_footercenter: print.printer_hp_deskjet_940c.print_footerleft: &PT print.printer_hp_deskjet_940c.print_footerright: &D print.printer_hp_deskjet_940c.print_headercenter: print.printer_hp_deskjet_940c.print_headerleft: &T print.printer_hp_deskjet_940c.print_headerright: &U print.printer_hp_deskjet_940c.print_in_color: true print.printer_hp_deskjet_940c.print_margin_bottom: 0.5 print.printer_hp_deskjet_940c.print_margin_left: 0.5 print.printer_hp_deskjet_940c.print_margin_right: 0.5 print.printer_hp_deskjet_940c.print_margin_top: 0.5 print.printer_hp_deskjet_940c.print_oddpages: true print.printer_hp_deskjet_940c.print_orientation: 1 print.printer_hp_deskjet_940c.print_page_delay: 50 print.printer_hp_deskjet_940c.print_pagedelay: 500 print.printer_hp_deskjet_940c.print_paper_data: 1 print.printer_hp_deskjet_940c.print_paper_height: 11.00 print.printer_hp_deskjet_940c.print_paper_size_type: 0 print.printer_hp_deskjet_940c.print_paper_size_unit: 0 print.printer_hp_deskjet_940c.print_paper_width: 8.50 print.printer_hp_deskjet_940c.print_reversed: false print.printer_hp_deskjet_940c.print_scaling: 0.70 print.printer_hp_deskjet_940c.print_shrink_to_fit: false print.printer_hp_deskjet_940c.print_to_file: false print.printer_hp_deskjet_940c.print_unwriteable_margin_bottom: 0 print.printer_hp_deskjet_940c.print_unwriteable_margin_left: 0 print.printer_hp_deskjet_940c.print_unwriteable_margin_right: 0 print.printer_hp_deskjet_940c.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.extensions-betterprivacy: true privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.passwords: true privacy.clearOnShutdown.siteSettings: true privacy.cpd.extensions-betterprivacy: true privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.warn_viewing_mixed: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1400251308

Graphics


Adapter Description: NVIDIA GeForce 8400GS Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x10c3 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 1-18-2013 Driver Version: 9.18.13.1106 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16


I

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I'm getting this message from within Firefox Help. Pretty sad when FF can't diagnose correctly the release I'm on.

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this line is likely causing the problem as identifies your browser as firefox 6:

general.useragent.override: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0

again please refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox

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It appears your useragent is set to Firefox 6 which would cause the help website to show you this out of date warning. Please try the solution in the article that Phillipp recommended - How to reset the default user agent on Firefox.

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Made the change. Went out of FF but when I came back in it was back to the previous value.

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When I come back in I have to go into Safe Mode since the recent release rebroke gmail. Don't know if safe mode causes the value to revert.

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Chosen Solution

Modified by philipp

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Yep. Disabled FireGloves and all is well. I'm going to remove it. Thanks for your help