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Cantt use NFCU bank software Bill pay with FF Quantum

  • 3 vastust
  • 1 on selline probleem
  • 7 views
  • Viimati vastas cor-el

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Log in to Bank software is ok but when I go to Bill pay section OPAQUE BOX comes up that completely covers the page ( think it is javascript) in previous versions BEFORE Quantum install there used to be a box that said go to Bill pay click here; now with Quantum that box and option no longer appears. This forces me to NOT use Quantum Must use IE 11, Chrome or Opera for secure transactions . Asked Navy Federal Credit Union IT about this problem, they said they are aware of problem but Firefox is the cause of problem. Is this True? Navy Federal Credit Union is largest Credit Union in the USA... 4 Million + members. If you wish to lose users this is a sure fire way to do it.. September 5, 2018

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What does the screen shot look like?

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Screen shot is completely OPAQUE, Have already gone to the options section and cleared the History. Have deleted FF Quantum 62.0 and installed an Older version of FF Quantum 60.0 Nothing gets rid of this Blanl OPAQUE screen, Which since you can't delete it you can use BILL PAY in their software. Have advised the NFCU IT of this problem, they still say it is a FF issue. Their Bill Pay does work in Chrome, IE 11, Opera but not Quantum 60.00 or above, Prior to Quantum 60.,00 I would get an Opaque screen but there was a white box in center that if you clicked it "allowed" acess to Bill Pay. This white box is no longer there. What gives?

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window