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Firefox 13 is unusable hanging/non-responsive. I've downgraded flash, uninstalled plugins & un/reinstalled Firefox but I can't use it to try other possibl fixes

  • 6 respuestas
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  • Última respuesta de wavlet

Tartemis
Tartemis

Since updating to Firefox 13 it not only runs slow but hangs and becomes non-responsive on all different websites. I was told that the most recent Flash update was known to be incompatible with Ffx 13, so down-dated Flash and uninstalled non-essential plugins - which definitely helped, but has not fixed the problem.

I haven't even been able to try the other potential fixes I've found on the Support site (adding into my computer's safe settings in case of firewall issue or creating a new profile) because Firefox won't work long enough for me to access them. At this point, shouldn't I just down-date to the last version of Firefox??

Since updating to Firefox 13 it not only runs slow but hangs and becomes non-responsive on all different websites. I was told that the most recent Flash update was known to be incompatible with Ffx 13, so down-dated Flash and uninstalled non-essential plugins - which definitely helped, but has not fixed the problem. I haven't even been able to try the other potential fixes I've found on the Support site (adding into my computer's safe settings in case of firewall issue or creating a new profile) because Firefox won't work long enough for me to access them. At this point, shouldn't I just down-date to the last version of Firefox??

Todas las respuestas (6)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

You can try to reset Firefox.

Reset creates a new profile and tries to import some settings from the old profile leaving the old profile intact.

Tartemis
Tartemis Autor de la pregunta

i'm in safe mode and in the Appearance screen within the Add-ons Manager but am unable to switch to the default theme as it says that "all add-ons have been disabled in safe mode" and everything is "grayed" out. what is i'm supposed to be doing here?

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

If you only have the default theme installed and no other themes then that is OK and you can skip that step.

You should still be able to click a Disable button to disable a particular extension so it stays disabled if you restart Firefox normally.

Tartemis
Tartemis Autor de la pregunta

i disabled all plugins and now can manually enable them - but i've already done this and enabled the ones i listed above - is there something else i should be doing here? how to do i access/look for hardware acceleration?

Tartemis
Tartemis Autor de la pregunta

also, i just reset firefox...and then just tried to open the new york times webpage and it is stuck, hanging, and non-responsive. again.

soooooooo - what now??

wavlet
wavlet

All of a sudden firefox has become unstable - its hanging on the NYTIMEs website. I've done done everything - uninstalled, reinstalled, removed all add-ons, used default themes, reset firefox. Some serious problem here - I had to switch back to IE9. (Version 16.0.1 Firefox running under Windows 7)

Oh by the way, I'm having the same problem on different computers all of which are running the latest firefox under Windows 7

Modificadas por wavlet el