Thunderbird Support Forum

Dear sir, madam, I have a Thunderbird account. I have access to it and to the menu, but I have to put a password in to receive my new emails. I don't know my password and have tried really everything that is suggested on your website to get my password, renew it, access a reboot-option etc: nothing works - I still keep getting a window where I am asked to put in the password for my account. Please help me fix this, thank you in advance, greetings, M vd vegt

Hi

My Thunderbird password has been compromised and I've been trying to create a new password for my email inbox. I've followed all the guides but just can't seem to do this!! My email location does not appear in 'saved passwords' which doesn't seem to be helping...please help!!

I recently downloaded and installed Thunderbird but forgot my primary password. Have tried the solutions available at the Mozilla website with no luck. I have also deleted the program and my Mozilla account, and started over from scratch. Still no luck.

We have 2 computers set up with Mozilla Thunderbird. On one of the 2, the outbound password was inadvertently changed. on the other of the 2, the outbound email works fine.

On the 1 the password was lost, I saw an option to view the password. I'd like to do that on the 1 that DOES work so I can re-enter the proper password.

Thank you,

Windows 10 22H2, Thunderbird 115.5

Thunderbird periodically loses my saved passwords (11 accounts) necessitating the re-entry of said passwords. This has been happening for about six to eight months.

I have searched for solutions and have tried deleting the pkcs11.txt and secmod.db files but the problem reoccurs. There is no rhyme or reason as to how often this happens. If I new where the passwords were stored, I could copy the good password file back into the thunderbird directory.

Any suggestions would be greatly appreciated.

Thanks.

I am on a new install of windows 11 (from new windows 10). I can log into Gmail on the browser(Firefox) fine. I set allowing cookis and all the other stuff I could find but I can NOT get gmail to work.

Also when I try to send an email (new message) it comes up with Newgroup where the recipient email should be

Hi, I did put a sender of a daily newsletter in the address book. I did use "Mark as Not Junk" with every newsletter of that sender in the last couple of months. . But Thunderbird always and every day lists the newsletter as Junk. (the sender is Smithsonian Magazine) So training the Junk filter does not work. How to change this failure of Thunderbird? Thanks for your attention and answer.

I have tried for years to get my main email address to work in thunderbird. I have 3 email accounts, two work great but my main one creber887@sbcglobal.net just keeps giving me server errors. I have no problems in firefox on yahoo. It is frustrating. It happens in windows and linux. Please help. Clark Creber

12-3-23 Thunderbird is asking for a second email password even though "Use primary password" is checked. This is on my Dell desktop computer running Windows 7 Professional which is the only device I use for email.

It has affected my ability to receive and send emails.

I have been using Thunderbird for years. Around the time (a few months ago) that I started getting pages of spam, I started getting the following error:

 "Login to server pop3.hughes.net with username janetc failed."

It will not accept my primary password and I see no place to find what Thunderbird is looking for in terms of another password.

Initially, when trying to block the spam, I used the process in my hughes.net webmail to block several pages of spam. However, this only tripled the amounts of spam I received. Along with troubleshooting this issue, I started marking emails as "junk" in Thunderbird. This has markedly reduced the spam.

I have tried closing Thunderbird and re-opening. Didn't help the failures.

At one point recently, I could neither receive or send emails. After my son took a look on Teamviewer, he changed some settings in my accounts to NOT automatically download emails from accounts that no longer have service. [My son is an IT professional working for UC Davis email but he doesn't use Mozilla.] After he did that, I was able to receive emails but not send.

I have tried changing some password options in Account and Server Settings.

 In Accounts settings I notice under SMTP - Edit, there are choices under authentication method  including "No authentication" and "Normal password".  Changing from Normal  password to No authentication did not help.

In Server settings, under Security Settings, there is no choice of "No authentication"

This seems to me to be a bug. I didn't make any changes in my account settings prior to this error nor prior to the arrival of all the spam.

But what did happen, which may have contributed or caused these issues is that I lost my Samsung cell phone in June of this year and did not recover it. It was password protected but I understand that it can still be accessed. I did not use that phone for email but my email address was probably given in it.

After writing all of this, I looked again in settings and found that, at the bottom of the menu list, is a second place for Outgoing Server (SMTP) settings. There I found it set to my old email address - janetc@2xtreme.net. So I changed that to hughes.net (default). I'm really confused as to why there are two places to set SMTP setting. And they can be different???? Anyway, the change did not help. I still cannot SEND.

This is the error message I get when attempting to send: "Sending of message failed. Am error occurred while sending mail. The mail server responded: Authentication is required to use this service. Please verify that your email address is correct in your account settings and try again." IT IS CORRECT!

ALSO, I can no longer find the place to change my primary password... Nevermind, I found it. I didn't realize there are two different "Settings" Menus. One is in the "pancake" in upper right corner and seems to apply to all accounts. The other is in the individual account settings. This is really confusing.

Enjoy and thank you!

After recent update, TB seems to have created an extra account. My account has name <myemajl> and ends in ".com". New acct has same name but ens in .com_2. That's why I think TB created it. Which do I delete and how

I have a new phone, and I can't get my email on it without the email password. I've had the account so long I can't remember the password; Thunderbird just retrieves my email. Now I want it on the phone. Is there a way to get my password out of thunderbird so I can put it in my phone?

I've been using Thunderbird for a long time. I presently have version 115.4.3

I have always had to enter my pw to receive emails, and always have to enter it again to send emails. Why do I have to enter it twice?

Every other email client I have ever used only requires I enter it once.

I don't want to use Thunderbird to save my passwords.

Thanks for any help/suggestions.

- Bill

I upgraded my Mac OS from Ventura to Sonoma. Now I can't copy and paste bank receipts form email. It seems to have become incripted and I get only question marks inside squares. I could copying paste in Ventura. If I sign in and read email on my Comcast server, I can copy and paste from those emails. Can this problem be corrected on Thunderbird.

For some idiotic reason Thunderbird is constantly creating a folder called SPAM. I want this off and never to reappear, so could someone explain how to do this. I have turned of unable adaptive junk mail and turn of the destination and retention.

This behavior is new, completely unnecessary.

Get rid of this new feature, it is not helpful

bonjour ci joint message d erreur sur la connections pour boite mail et cela fonctionne correctement avec un telephone portable

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur ent.elec.lamora@wanadoo.fr.