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Forgot my primary password.

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  • 3 have this problem
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  • Last reply by david

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I recently downloaded and installed Thunderbird but forgot my primary password. Have tried the solutions available at the Mozilla website with no luck. I have also deleted the program and my Mozilla account, and started over from scratch. Still no luck.

I recently downloaded and installed Thunderbird but forgot my primary password. Have tried the solutions available at the Mozilla website with no luck. I have also deleted the program and my Mozilla account, and started over from scratch. Still no luck.

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Assuming you use Windows, delete c:\users\<yourid>\appdata\roaming\thunderbird and c:\users\<yourid>\appdata\local\thunderbird and start over with a installing thunderbird.

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