Thunderbird Support Forum

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Somewhen before or with 91.2.1, the default action when opening an existing email became "Edit draft message." (W10 19043, synching to GMail) That setting is nonintuitive and just wrong. A default should NEVER be an action that commits to an irreversable behavior path. Please fix.

This extremely bad design "feature" has apparently been around quite a while and generates exactly the problems returned by a search here on "delete attachments Thunderbird." I first noticed the behavior just about the time GMail introduced two-factor authentication. Maybe no connection there, but ...

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

I use TB daily on my PC .. yesterday all fine. Today W10 booted OK, I started TB and it opens with a page asking me to create an account ..... seems to have no details of my inboxes, accounts or filed mail

Rebooted PC - restarted TB ... same again

I checked on my iPad and all 3 accounts still working so it is limited to TB on my PC

Seems to have lost my profile(s) How do I recover ?

I only get 2 tabs ... blank Inbox and 2nd tab to set up email address (pics attached)

Today I went to close Thunderbird using File>Exit. It does not close, and I see the the "Emptied Trash" message. If I go to click on "File" again there is often no dropdown. If I go to close it using the "X" it closes. When I try start it again it will not start. I have to go to the task manager where I find instances of it running, and close them...then it will start. When it is started, I can close it using the X and it starts normally. All extensions are disabled.

Very occasionally Thunderbird will close using File>Exit but will not start normally.

Any ideas?

Immediately after upgrading to Thunderbird 102.0 several of my new and existing emails began showing code in the email body (and the usual button controls are missing - Reply, Forward, Archive, etc). On one email this morning the body of the email has a few lines of code followed by the body/text from an email several months ago Running Windows 10 on a desktop PC. Also run Malwarebytes PrivacyVPN and AVG. I searched web and saw how you can "repair" a folder/email. However, when I selected/clicked on Repair it appears nothing initiated. I also saw a post to rebuild the folder by deleting the .msf files - but I could only find for send or draft and only for a couple of my (15) emails. Meanwhile on my SurfacePro 7 running Win11 and Thunderbird 91.10 emails appear correctly (that are corrupted on my desktop; including this morning's email that showed the body of another/previous email - displayed correctly on my SP7) I would appreciate any help/direction you can provide. Thank you, Mike

Thanks.

When Thunderbird updated to 102.6.1 the other day, my address book disappeared. No more personal address book or contact lists. Gone. (My 'Personal Address Book" went from 2,000 names to 24. Yikes!)

Plus, I can't even type people's names into the emails and expect it to populate like before. I have to search for their emails and rewrite it.

Is there a way to fix this? Or to roll the program back to the previous version?

Since I backed my email list up last month, I've made lots of changes. But if I have to, I'll just re-import and try to recreate what I've done. (Reminder to self to back up more often).

Thanks for any help or guidance. PS - I'm on Windows 10.

I have two different outlook email accounts.

When configuring them, I cannot send emails. The SMPT server user name is the same for both and there is no way to save two different user names.

Please help.

One account is hotmail, the other uses a personal domain name. The accounts work perfectly outside Thundirbird. The problem is when I need to send an email.

Thank you.

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

"Enter Password" box no longer comes up when I start up Thunderbird. One account has password saved but the other doesn't so I cannot access emails on this account now as they won't download without either a saved password or (as I usually do) entering a password. This affects my husband also so not just something on my account. This happened around the 20th December. I've searched through Thunderbird settings but I can't find any way of adding a password directly into Password Manager - only edit or delete. So I can't fix the problem we now both have with accessing new emails. So - any suggestions please or is there a fix coming?, kind regards

To support,

Trying to upload a video of what Thunderbird does.

Can you send me an e-mail where I can provide you with it.

The video is self explanatory

Regards

Earlier this week I notice that my Thunderbird was upgraded to ver 115.3.3. Now sending email using address book LISTS fails to save the email as draft and fails sending the email. I can send the email if i list each person in the LIST in the TO field. However, none of my address book distribution LISTS work. I use the LIST every week, so I know it worked fine with the previous version??? I even tried to create a new list and that failed the same way, so it looks like LISTS do not work in Version 115.3.3??? Is there a way I can go back to the previous version of Thunderbird??

Troubleshooting Steps:

  1) Closed Thunderbird and retried email using a new LIST; FAILED
  2) Reboot PC and retried. FAILED.
  3) Sent email to multiple recipients without using LISTS. PASSED.
  4) Tried creating a new LIST using recipients I know work. FAILED.
  5) Update Histroy:
        Version 115.3.3 Installed 10/21/23
        Version 102.15.1 Installed 09/13/23
        Version 102.15.0 Installed 8/30/23
  6) Last successful email sent using a LIST on : 10/17/23
  7) Retested failure with Version 115.4.1 (64 bit). FAILS

Hello, does anyone know what causes this error. I might have done something silly, but now when I try to check incoming e-mails it says "mailnews.pop3.0: Socket state is closed - won't send command." This is shown if I look at the error console. This happens after I enter the password.

For the past several TB updates my create new mail windows are stuck on my screen. I cannot move them around unless I inch it along corner by corner. It remembers the last position and opens it again there. I used to be able to move around the compose window without a problem. Anyone know what's wrong and how to fix it?

I'm on Mac OS 12.6, TB 102.5.1 (waiting for the Windows 36 bug to be fixed before updating).

When I attempt to to into either the settings page or the contacts page, they will only appear in about 1/3 of the full screen making it impossible to see the remainder of the information on that screen. It is impossible to edit a contacts information on the screen. I have the screen set to maximized, and no Add-ons installed.

I have attached a couple of screen shots to show what it is doing

Currently using Thunderbird 102.7.2, but this issue has been ongoing for sometime

Thank you

For years I have been using Thunderbird on Windows (10 and 11) to access a newsgroup via the news.individual.net server. After I upgraded Thunderbird from version 91 to 102, I had the problem that trying to get new messages would just cause Thunderbird to stall., with the oscillating dot in the title bar. If I ask it to refresh the list of newsgroups, it tells me "Error retrieving items from the server".

I deleted the account and recreated it. It found my newsgroup fine and downloaded messages - once. If I tried to get more, it was back to the stall.

I have tried switching between SSL and non-SSL access, to no effect. "Troubleshoot Mode" shows the same behavior. "Clear Startup Cache" also has no effect. This server does require a login.

Greetings. My Thunderbird for Windows auto-updated to 102.3. I'm sorry, but I have no idea what the previous version was but it was working fine. Now when I run it newly auto-updated, I am not able to see my four e-mail accounts on the left (all IMAPs) and therefore any message. My accounts are still there and the software is still fetching e-mails and showing new e-mail notifications as normal. I just can't see anything in the main menu. Attached is what it looks like on my end. I have tried restarting my computer and also downloading/installing/running the 64-bit software rather than the 32-bit. Any ideas would be appreciated as it is cutting into my personal productivity right now. Thank you for your time.

I received an email stating my account was being moved to a new server, and it should be a seamless migration. Thunderbird is now struggling to connect after years of flawless service. I get a "could not connect to mail server, the connection was refused" error box most times. BUT, if I keep hitting the Get Mail button, it eventually connects. Most times. Using IMAP. I have tried everything from password change to complete Thunderbird uninstall/reinstall, safe mode, troubleshooting mode, disabling all security software.... I have contacted Mediacom, who will not help with service 3rd party software, to confirm my account settings are proper. It has been over two weeks.... what am I missing? Thanks Steve

(edited for readability)

Hi, I have 20 or so email accounts configured and until recently they all used a single SMTP server without any problems. Recently, all but 1 stopped working and it seems they now each need a separate SMTP server setting up - that got everything working again. However, whenever I restart Thunderbird/reboot, all but 1 of the smtp server server setting are lost (only the default 1 remaining). Am I missing some way to save the settings or something please? Thanks in advance!