Upgraded to TB 78.0 - no colored folders under Local Folders and Composition/View Panes are dark.

Hi all - Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things: Issue 1 - All of the mail folder icons are no longer yellow. Just a stark white … (read more)

Hi all -

Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things:

Issue 1 -

All of the mail folder icons are no longer yellow. Just a stark white with a black edge. I attached an Image of the issue for review.

Issue 2 -

My Message Composition Pane is dark with white letters and most incoming text mail is the same.

I do have some dark colors set up under PC Settings -> Personalization but everything was working perfectly prior to this new release.

I attached Images of the issue for review. Note the "dark haze" over the HTML email.

No add-ons are enabled!

Any help appreciated! Kind of urgent to me.

TIA :)

Asked by Compumind 3 months ago

Last reply by pentlands 3 weeks ago

  • Archived

Emails are mistakingly being flagged as Junk...repeatedly

Only recently (over the last week or so) have I noticed that emails from one particular sender are consistently marked as Junk, with that orange symbol in the junk column… (read more)

Only recently (over the last week or so) have I noticed that emails from one particular sender are consistently marked as Junk, with that orange symbol in the junk column. Even when I click on it to remove it, and/or click on "Not junk", the email becomes marked again as Junk within a few seconds/minute. I find this so strange. The sender is my mother, who has been emailing me for years! I just closed Thunderbird down after removing all the junk tags and have just re-opened it and all my emails from my mother since mid-May are all marked as junk.....this is ridiculous. How do I permanently remove the orange marker next to each email?

I am using Version 31.7.0

Just to add: the emails remain in the folder I created for my mother's mail-they aren't being moved to the Junk folder (Thunderbird is not moving them there)....and so I don't understand why they are arriving in my "mum's" folder and being marked by Tbird as junk.

Many thanks!

Asked by Marla13 5 years ago

Last reply by BlackGW 5 years ago

  • Archived

Thunderbird will not display message body.

Installed TB 31.5. Everything looked fine til I attempted to open an email. When I attempt to do so, no content/body of email displays. Have tried many different emails w… (read more)

Installed TB 31.5. Everything looked fine til I attempted to open an email. When I attempt to do so, no content/body of email displays. Have tried many different emails with same result: shows To, From, Subject, etc on top left. Where message body should be, it is all blank. Have tried changing 'view message body as' options (original html, simple html, plain text). Nothing works.

Asked by elceema 5 years ago

Last reply by taavim 5 years ago

After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 3 months ago

Last reply by Matt 2 weeks ago

  • Archived

Lost address book

Here's what I did: - Copied the <Thunderbird/Profiles> folder - Uninstalled Thunderbird 60 - Installed Thunderbird 68 - Copied <Profiles> folder into new copy… (read more)

Here's what I did: - Copied the <Thunderbird/Profiles> folder - Uninstalled Thunderbird 60 - Installed Thunderbird 68 - Copied <Profiles> folder into new copy of Thunderbird - There was no Address Book, completely blank.

How do I get my Address Book back?

I have an Aug copy of <Profiles> that might have the Address Book in it but it will not have all E-mails. What files, exactly, would I need to copy from the Aug Profile to the new copy of Thunderbird to get my Address Book back (if that is possible)?

Any and all help is appreciated. I REALLY do not want to reconstruct my Address Book, it have 700+ addresses...

MilusC

Asked by MilusC 1 year ago

Last reply by Buster 8 months ago

  • Archived

default address book for contacts sidebar in Thunderbird 38 (bug 1142705)

Thunderbird 38.0.1 Windows 7.1 Click on "Write". Contacts side bar opens with "All Address Books" as default. It used to default to the LAST USED Address Book. [I've only… (read more)

Thunderbird 38.0.1 Windows 7.1 Click on "Write". Contacts side bar opens with "All Address Books" as default. It used to default to the LAST USED Address Book. [I've only noticed this new behavior in the last few days.] No matter which address book I select, Write now always opens with "All Address Books". ["All Address Books" displays a combined list of ALL the contacts in ALL the address books]. How do it get it to default to the 'last used' address book please?

Asked by Dickel 5 years ago

Last reply by Geert-Emo 4 years ago

  • Archived

Update Thunderbird and lost 11 out of 13 add ons

Hello I updated from version 60.? to 68.2 tonight and 11 out of my 13 add ons no longer work (legacies) I've said it before but TB updates are getting to be as problemati… (read more)

Hello

I updated from version 60.? to 68.2 tonight and 11 out of my 13 add ons no longer work (legacies)

I've said it before but TB updates are getting to be as problematic as Window updates.

Don't the idiot developers understand why this is not acceptable? I can barely use Thunderbird tonight.

TB may be free but I make voluntary contributions to Mozilla but not for this shit.

Continue like this and very few people will bother to write add-ons for TB and very few people will bother to install them either.

TB say that updates have improvements but it's one step forward and 11 steps back tonight for me.

Can a volunteer answer this please and pass it on to development?

Thanks

Asked by SafeTex 12 months ago

Last reply by sjmanning 7 months ago

  • Archived

Update to 52.5.2 (64-bit) RUINED my settings (addons don't work) How do I Revert to 52.1.1.1

There really needs to be a "revert to my previous version" button. This sucks; I'm going to have to do a lot of work to get it working again. I cannot read the INBOX i… (read more)

There really needs to be a "revert to my previous version" button. This sucks; I'm going to have to do a lot of work to get it working again.

I cannot read the INBOX index because the font in the application windows is miniscule. A capital letter is 2mm high on my 17" screen. No human being can read lettering this small !!!

The addon list under Extensions does not indicate that any have been disabled. I think that I need "No Small Text" and "Theme Font & Size Changer" to become operational.

OR it might be that long ago I changed something in about:config but I'm not a programmer; I don't remember this stuff.

How do I revert to 52.1.1.1 (64 bit, I think) ???

Asked by VerizonSucks 2 years ago

Last reply by Zenos 2 years ago

  • Archived

Regular freezing and "Not Responding" with Windows 10 for many months! But not in Windows' Safe mode. CAUSE: unknown

Hi everybody, Thunderbird keeps freezing for ca. 30 sec. while writing emails or sending emails. It does so often, but not always. This problem started a couple of weeks… (read more)

Hi everybody, Thunderbird keeps freezing for ca. 30 sec. while writing emails or sending emails. It does so often, but not always. This problem started a couple of weeks after I had upgraded to Windows 10. At the beginning, i.e. for the first 2 weeks, using an older version of Thunderbird could fix the problem. This problem lasts since 4 months now and makes working with Thunderbird a real pain. It is clearly connected with Windows 10 and not related to my profile because, after having migrated my profile to a computer with Windows 7, freezing did not occur anymore, but it returned as soon as I migrated my profile back to the Windows 10 computer. Numerous users complain about this freezing problem which occurs in numerous variants. During the past months, I have tried countless suggestions to fix this problem, as they are available on the web. Nothing worked. Is Mozilla informed about this serious problem? If not, does anybody know how to inform them and make them aware of it? (I could not find any useful contact details online. When I once wrote a paper letter to Mozilla in the UK in which I pointed to another serious problem that bothered users for years, I have never received an answer or indication that this letter was acknowledged.)

Asked by LisaMeierhoff 4 years ago

Last reply by Wayne Mery 4 years ago

  • Archived

Tbird keeps sending me requests to install current copy of Tbird, it doesn't work, what do I need to do?

Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reins… (read more)

Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reinstall of the current program, twice. I'm still getting the requests. I have another problem that has become even more troublesome to me. For that last 6-7 days my in box fills with what started as a combination of the current days emails & not eliminated emails going back 5 years, all randomly together. Now, it's current and going back up to 4 months together. If you think it could help to give you info by Phone, my Number: xxx-xxx-xxxx

Asked by Don 7 months ago

Last reply by Stans 6 months ago

  • Archived

I am running TB on 60.5.0. Text is too small to read even with Theme Font & Size Charger is installed ?

I am running on TB release 60.5.0. In the TB previous release, TF&SC worked fine for text (font) size control on incoming and outgoing messages. In the latest TB rele… (read more)

I am running on TB release 60.5.0.

In the TB previous release, TF&SC worked fine for text (font) size control on incoming and outgoing messages. In the latest TB release TF&SC does not support the text (font) size.

The text size is miniscule. I can use the "ctrl +/-". However, this procedure is a drag when TF&SC has worked flawlessly in the previous TB release.

Is it not time for TB to have built-in text/font sizing control?

Your help on this issue would be appreciated.

Regards,

mikeandsylvia

Asked by mikeandsylvia 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Can't delete Sub Folder

Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that… (read more)

Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that I had read elsewhere....I responded below in capitals. Just a note....when I right click and hit delete or do it from above in the Edit, delete folder. The cursor just spins and at the top it says not responding....after 4 or 5 mins, it stops spinning and the not responding goes away. The folder is still there and if I do it again with or without rebooting Thunderbird and or computer, it still does the same thing, spins and spins the cursor and at top says not responding. I just bought a new computer and want to move my emails and folders to the new computer once I create the the Thunderbird email account on the new computer but I don't even want to attempt the transfer with this folder hanging around. I am assuming it is corrupt. Thanks for any help you can give me.


First follow this process.

   Right click on sub-folder and select 'Delete' 

It should get moved into the 'Deleted' or 'Trash' folder.

   Right click on the 'Deleted' / 'Trash' folder
   select 'Empty Deleted/Trash'. 
   Close and restart Thunderbird.                                           DID THIS BUT IT IS STILL THERE.

Did it come back?

If yes: Make hidden files and folders visible.

   http://kb.mozillazine.org/Show_hidden_files_and_folders                     DID THIS TOO

In Thunderbird

   Help > Troubleshooting Information
   click on 'show folder' button 

a new window opens showing the contents of your profile folder name.

   Close Thunderbird now - this is important. 
   Scroll down and delete this file: foldertree.json                                        DID ALL THIS

(a new one wil be created when you restart Thunderbird later).

   click on 'Mail' folder
   click on pop mail account name 

Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder

So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.

   delete both the mbox file and the .msf file of same name.     I CAN FIND ALL MY SUB FOLDERS BUT THE ONE THAT I CAN'T DELETE IS NOT IN THE LIST

So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas

> Friends > > Bob > > Anne

example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file

example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file

After deleteing the files as specified.

   Close window - top right X
   Start Thunderbird.

Asked by dejae 4 years ago

Last reply by christ1 4 years ago

  • Archived

I DON'T have the space to relate the whole problem; I will pay someone for solving the problem;

I had to change my password on my web mail. I was told that If I were to change my web mail password, thunderbird would simply ask me for the new password and I could acc… (read more)

I had to change my password on my web mail.

I was told that If I were to change my web mail password, thunderbird would simply ask me for the new password and I could access thunderbird.

I changed my web mail password. I tried to access thunderbird and I was asked for my password. I put in the new password which was the new password for web mail.

I got a message to the effect that the log in information was wrong or that some other problem precluded a connection.

Please get back to me at the email address listed in the question. I am such a techno phobe that I fear that I won't know how to return this site.

I need to be able to use thunderbird. My web mail (Time Warner Spectrum) is horrendous

I THANK YOU IN ADVANCE FOR YOUR HELP

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by davidof34th 2 years ago

Last reply by Zenos 2 years ago

  • Archived

archiving doesn't work anymore

Hi there, Nothing happens when pressing the archive button. no feedback, no fault message, no archiving. The existing archives are perfectly accessible. settings haven't… (read more)

Hi there,

Nothing happens when pressing the archive button. no feedback, no fault message, no archiving. The existing archives are perfectly accessible. settings haven't changed. i am using the standard local archives (a folder for each year. I am using version 45.2.0


Thanks in advance,

jan Vollaers.

Asked by janvol 4 years ago

Last reply by christ1 3 years ago

  • Archived

a problem including a file nsemail.html

Every time I send a email since the software update I get: There was a problem including the file file:///c:\docume~1/user/locals~1/temp/nsemail.html in the message. Wo… (read more)

Every time I send a email since the software update I get: There was a problem including the file file:///c:\docume~1/user/locals~1/temp/nsemail.html in the message. Would you like to continue sending the message without this File?

Asked by cindybeal 5 years ago

Last reply by jrwygant 5 years ago

  • Archived

My TB has stopped working. Win 8.1

My OS is Win 8.1. My TB is 24.4. It worked fine yesterday 03-18-2014, but today it just runs and runs, no errors, no retrieval of email. I don't know what to look for or … (read more)

My OS is Win 8.1. My TB is 24.4. It worked fine yesterday 03-18-2014, but today it just runs and runs, no errors, no retrieval of email. I don't know what to look for or how to correct this extreme problem and have had to work with another email program that is not nearly as good as TB.

I have not added (as far as I know) any other program. There have been no notices of invasions to my OS.

I am not familiar with Win 8.1 protocols.

Asked by Scooter 6 years ago

Last reply by ilovegoodbusiness 6 years ago

  • Archived

Cannot send email

This is a problem that has been in thunderbird for years, thru many versions and reported by many, most recently here http://forums.mozillazine.org/viewtopic.php?f=39&… (read more)

This is a problem that has been in thunderbird for years, thru many versions and reported by many, most recently here http://forums.mozillazine.org/viewtopic.php?f=39&t=3060830 and the reportees include me. It is an intermittent problem - does not happen often - but it is still going on (v68.6.0). The usual responses of disconnects passwords etc are simply ineffective, at least in my case. I've figured out some workarounds that do work, and I got so frustrated today that I trapped the screenshots (2), and attach them herewith: 1. pressing send - gets the login failed message (fail1 image) 2. pressing cancel - gets the send message failure panel (fail2 image).

By accident I found a way that worked, and with experience discovered there are others that also work without any recourse to changing smtp login data: workaround 1 - immediately press send again: frequently sends OK workaround 2 - save the message as draft, and then change the focus of TB to anything eg read a message in the inbox. Then select draft, open the message draft waiting there and press send: most often works. workaround 3 - save as draft, close TB, wait, re-open TB, open draft select the message there, and press send. workaround 4 - save as draft, close TB, re-boot the PC, open TB, open draft select the message there, and press send.

It seems clear that the issue is with TB in some way, it is beyond irritating and I cannot understand why after all the reports that have been made the TB coders have not isolated a cause and fixed it.

Asked by Davik03 6 months ago

Last reply by Matt 4 months ago

  • Archived

Thunderbird 60.4.0 freezes when sending emails on MacOSX Sierra 10.12.6

Since a few weeks ago, Thunderbird freezes every now and then after sending emails. I tried restarting Thunderbird in Safe Mode with no success. I removed Thunderbird fro… (read more)

Since a few weeks ago, Thunderbird freezes every now and then after sending emails. I tried restarting Thunderbird in Safe Mode with no success. I removed Thunderbird from my computer, moved my profile folder elsewhere, reinstalled Thunderbird from scratch (thus getting a fresh new profile folder) and I get the same problem.

Some people report that changing the signature file to html solves the problem, but I do not even have a signature file on my fresh new Thunderbird install.

I have 3 accounts (2 Google, 1 imaps). I use my own "Local Folder". That's all that is different from a fresh new install.

Asked by eric.neo 1 year ago

Last reply by sfhowes 1 year ago