Thunderbird Support Forum

Error message 'side by side configuration error'. I've been advised to re-install Thunderbird but not sure if I will lose my many thousands of emails and my address books etc.

A few months ago

If I deleted an email or moved it to another folder - on my apple app for any of the accounts that I also have on thunderbird

The changes would sync seamlessly - a few seconds after I deleted or moved an email on my apple iPhone mail app - on my laptop - thunderbird would show the same changes.

The same worked the other way if I deleted or moved an email on thunderbird on my laptop - my iPhone would show the changes in seconds.

However now if I do the same on my iPhone The changes do not show up at all.

BUT if I do the changes on my laptop - they will show on my iPhone. It just doesn’t work if I do the changes on my iPhone.

Is there a reason for this?

Have several folders and sub-folders for saving important emails in Thunderbird. One choice for saving subfolders. my master email address. I can save to this folder but cannot retrieve those emails. Attached is a screen shot. How do I retrieve emails from those folders???

My wife is an ardent and long-time Thunderbird user. She has tens of thousands of old emails organized into dozens of folders. Recently she noted that many folders contained scrambled emails. For example, an email titled "The race to re-design sugar" from Sept. 2020 now contained what looked like content from an email from Office Depot. See below for a short piece of the body of the email. Anyway, I ran Thunderbird's "repair folder" function and not only did it not unscramble the emails, it also seems to have deleted any emails prior to 6 months ago. Fortunately I've got her T-Bird profile file backed up daily, so was able to restore the original (but scrambled) emails. Any thoughts? I use outlook, but I've got pretty good PC skills if you need to take me into the weeds. Thanks!

Example of one of the scrambled emails: 'From - Sun Feb 4 12:28:28 2024 X-Account-Key: account5 X-UIDL: AEZHkUhl+QCXZb/zNgpcWOY28vQ X-Mozilla-Status: 0009 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Received: from 127.0.0.1 by atlas-sbc-production.v2-mail-prod1-bf1.omega.yahoo.com pod-id atlas--sbc-production-bf1-7448fd4479-zt82t.bf1.yahoo.com with HTTP; Sun, 4 Feb 2024 20:27:34 +0000 Return-Path: <error@em.officedepot.com> X-Originating-Ip: [20.57.66.208] Received-SPF: pass (domain of em.officedepot.com designates 20.57.66.208 as permitted sender) Authentication-Results: atlas-sbc-production.v2-mail-prod1-bf1.omega.yahoo.com; dkim=pass header.i=@em.officedepot.com header.s=officedepot; spf=pass smtp.mailfrom=em.officedepot.com; dmarc=pass(p=NONE) header.from=em.officedepot.com; X-Apparently-To: xxxx.xxxx@att.net; Sun, 4 Feb 2024 20:27:34 +0000 X-YMailISG: T.w7qP0WLDtIndBfVsii11yVLG9YUwuh8bXrpNWGHf2Ezt9n W35tfL8ReGJq0phUGg1KeSNel41YbOoogg21rDC6q0i7xvo0jIbdikP0kWCS '

I have a Google Calendar, in which I manage My Tasks. I can't see my existing tasks in Thunderbird, and I can't add new tasks to the Google Calendar. New Task in Thunderbird is greyed out and the field next to it has the writing: "Please select a calendar that supports tasks".

I have seen that many had the same issue and understood that it is linked to how My Tasks in Google Calendar itself works. Is there really no workaround whatsoever?

If not, how can I manage tasks and share them with someone else (who uses Google Calendar or Apple Calendar, but does not use Thunderbird)?

Thanks in advance for your replies!

I tried to move (copy) Proton mail emails to Google Gmail without success. I searched support for help but found no articles that worked. I started to use proton Mail but was unimpressed and need to move (copy) the Proton Mail emails to my Google Gmail. Any help would be appreciated. Thanks, Lou

Hi, I have upgraded my computer and Thunderbird, however only the INBOX folder is loading.

I have followed the instructions to migrate the folders from the 'Profile Folder' on the old computer, the data has transferred but is not organised as folders, as on the old computer and of course on the main server.

I don't mind if all the data is not on my computer so long as the Folders are there, empty or not but organised in as they are on the main server.

I'm wondering if I selected an incorrect setting while setting up the account within Thunderbird on the new computer.

Thank you and kind regards, Mark.

Received an encrypted message but the content appears to be only my public key. Message not visible. Copy of same message was displayed in the clear in gmail on a computer that not set up to encrypt. Any suggestions gratefully received.

this interface uses pop3

When emails are pulled, I can see that it pulls, let's say, 50 messages, the notification shows 25 new messages but the inbox only shows 10. I have looked everywhere for the "missing messages" but don't see them anywhere. I have also had some people tell me that they sent an email response (so they were not entering the email address) and I don't see it.

What could cause these differences?

Hi, for some time now (around a month), after a couple of days using Thunderbird, I can not load new messages, can not send new messages, and it basically is nonfunctional. The blue bar down right shows an active process that never ends (for example, "sending message"). All menus and software as a whole are still operating, and there is no crash on hang, but every attempt to load my emails or send data ends with endless waiting (no errors whatsoever). When I try to exit the application, it closes down, but a process is listed in Task Manager. When I kill the process manually and try to start the software again, nothing starts (a new process appears in the task manager), but the software never opens a window or something. Only a full computer restart helps, and everything works again for 1-2 days. I have disabled all extensions and tried even troubleshoot mode. No crash reports...

I am trying to find out how to set the default columns list for my Thunderbird Supernova (115.9.0) installation on Windows 7 Home 64-bit with SP1 - I've followed the instructions in [article] this article, but I'm encountering the following issue:

If I have a folder called (say) "Jo Bloggs" that already has the columns list set that I require and I add a new subfolder (say) "2023", this new subfolder has the application default columns list showing and not the columns list from the parent folder.

Is there any way that I can configure the columns list used by Thunderbird so that all new folders use the same columns list as their parent folder?

Hello

I have a bizarre issue with attachments.

I open all attachments in their respective programs rather than preview within Thunderbird itself (I have also tried opening in preview but I get exactly the same problem).

When I receive an email with attachments, mainly Word, Excel or PDF docs, I click to open the attachment but nothing happens. If I save the attachments to my computer and try to open it says the attachment is empty or corrupt.

But, if I click to forward the email, I can then open the attachments as normal by clicking on them in the draft email and also then save them to the computer and they open as normal.

I am running the latest version - 115.10.1 (64-bit) and I have noticed this issue for about the last week or so. Otherwise everything seems to work as normal.

Any ideas on what is going on or ways to change this.

Thanks in advance

Hi, I am on a HP laptop using T-Bird 115.11.0 (32-bit). I am trying to add a new contact to the address book. There is a problem or I am doing something wrong.

The right side of the screen offers me to enter details of the New Contact. However, it only allows room for 1st name, 2nd name and Display Name. Once entered I cannot scroll the screen to enter more details or to save what has been entered or anything - except to close address book or cancel which button only partially appears. By clicking around the white parts of the screen I can get Nickname to appear (see screen dump) and I fill it in and then nothing. I am effectively stuck. Looks like there is some window sizing problem here which is preventing the user from seeing how to proceed with completing this form.

I'm debugging other problems. I go to troubleshoot mode and come back and my fonts changed.

I head into settings to fix this. Attached the view of my change while debugging to make it really big.

This does nothing. Thunderbird doesn't change the font, the size, nothing.

I'm starting to think I'm losing my mind.

I keep receiving this page - https://accounts.google.com/_/bscframe - when I try to add a Gmail account to my Thunderbird Beta 127.0b1 (64-bit)

How can I add a Gmail account to my Thunderbird which already has some email accounts (Gmail and others)?

Thanks for any help you can offer.

I have Thunderbird version 115.5.1 installed on my Windows 11 laptop. I have logged into my gmail account and subscribed to google calendar. I have turned the off default reminders for events and don't have any extensions installed, but when I create a new event and select "No Reminder," Thunderbird automatically sets a 30-minute reminder. I can modify the reminder by editing the event after saving, but I can't directly create a new event with no reminder.

Good day,Thunderbird keeps deleting messages older than 1 month. I have checked the settings of my account as well as thunderbird and both is on do not delete messages.

We use this account for business and would like to search emails older than a month for references.

Regards