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  • Archived

Universal bar queries are lost in void when network is down

Hi In the absence of network connectivity, submitting a search or entering a URL in the universal bar fails to detect the network issue. Moreover, the content of the univ… (read more)

Hi In the absence of network connectivity, submitting a search or entering a URL in the universal bar fails to detect the network issue. Moreover, the content of the universal bar is lost (forcing the user to type again, which can be very frustrating for a long URL)

How to reproduce: - open firefox iOS - switch your phone to airplane mode and deactivate wifi - open a new tab and try accessing any webpage (eg mozilla.org, or type something to be searched) - observe how the content of the bar is instantly lost and a blank page is displayed.

What should be expected: - the universal bar should still contain whatever was typed (or the URL of the search engine) - the body of page should display the usual "The internet connection appears to be offline" message.

PS: this apparently only happens in newly created tabs, not with existing ones.

Asked by a.v 1 year ago

Last reply by a.v 1 year ago

  • Archived

Bug or malware problem

I either have some malware or a bug on my iPhone that only affects my Mozilla account. I will open a tab then try to go back to that tab later and it looks like the pic b… (read more)

I either have some malware or a bug on my iPhone that only affects my Mozilla account. I will open a tab then try to go back to that tab later and it looks like the pic below with just an “L” in the upper left corner of the tab and when I open it there is nothing there. I’ve cleared my browser hx and even restarted my iPhone several times to try and fix the problem but it’s still there. Any help with how to get rid of this?

Asked by jcefus 11 months ago

Last reply by jcefus 11 months ago

  • Archived

[iOS]After restarting the app, the tabs that previously opened aren't loaded, displaying default new tab screen

Procedure 1. Open Firefox iOS 2. Open some pages 3. Force-close the app 4. Open Firefox again Expected result - The tabs that previously opened is kept and possible to a… (read more)

Procedure 1. Open Firefox iOS 2. Open some pages 3. Force-close the app 4. Open Firefox again

Expected result - The tabs that previously opened is kept and possible to access

Actual result - The tabs exists, but displaying default new tab page, cannot visit the page - pageback/forward is not working - All tabs are affected

note - By pressing down pageback/forward, there is history which says "internal://local/sessionstore?url=..." is generated. - There are some people on my local app store (JP) complaining the same issue. - After erasing and reinstalling the app, this issue happened again.

The app is almost unusable because of this bug.

Asked by bleepblopp 11 months ago

Last reply by Paul 11 months ago

  • Archived

Deleting tabs takes long , freezes and/or crashes the app

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up … (read more)

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up to 30 seconds or more, they either finally delete, but still slow or the app crashes and that seems to make the deletions fast, like they originally used to be. I've seen that other people seem to have this problem and I just wondered if a solution for this has finally been found?

Thanks in advance to anyone who knows how to fix this...

<(Email address)>

Asked by superial 11 months ago

Last reply by Paul 11 months ago

  • Archived

seach changes from google to yahoo automatically

Hi, thanks in advance for the help. My case is simple but I have no ideia the WHY is happening. I use google as a search engine but after a few days, it changes automati… (read more)

Hi, thanks in advance for the help.

My case is simple but I have no ideia the WHY is happening. I use google as a search engine but after a few days, it changes automatically to Yahoo (wich i dont like) and i have to go to preferences and change it back to google. This has been repeating for a few months and I'm a bit fed up of it, so, is there any way to keep google permamently?

Also it is curious that if I restore the default seach engines, it does not appear yahoo, and even if i delete all, and only keep google, keeps on happening again.

I'm an apple user and I also have Firefox since forever on the Iphone and Ipad too and no problem with this ones.

Again, thanks

nacu

Asked by nacu 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

passwords OTPs and verification code access

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also … (read more)

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also I keep having to log onto Firefox browser as it does not allow me to stay lodged in does it need to be updated or is there something else I should be doing. [email address]

Asked by ANNA HELENA 10 months ago

Last reply by Paul 10 months ago

  • Archived

eMail

Last few days I am unable to see my Xfinity / Comcast & google emails via Firefox - but I can see them via Safari. Addresses are : [edited] @comcast.net, [edite… (read more)

Last few days I am unable to see my Xfinity / Comcast & google emails via Firefox - but I can see them via Safari. Addresses are : [edited] @comcast.net, [edited] @gmail.com. Have been able to get them via Firefox for a long time prior. Also, lately firefox will stop my search until I click the FF icon where a wheel is turning and once I click it, it changes to a check mark and then I can proceed. Can you help please? Thank you.

Asked by lorikleef 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Proxy server not found error

When I try to access the internet with the browser, I get the Proxy server not found error, but the Proxy server option is turned off. https://prnt.sc/Z50tJ_dqe-zN https… (read more)

When I try to access the internet with the browser, I get the Proxy server not found error, but the Proxy server option is turned off. https://prnt.sc/Z50tJ_dqe-zN https://prnt.sc/4ucbcQZmqusO

Asked by tepesami8 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Locked
  • Archived

Amazon

duplicate of /questions/1420379 thread. After last update, Amazon pages do not display correctly and prime video error We’re experiencing a problem playing this video.… (read more)

duplicate of /questions/1420379 thread.

After last update, Amazon pages do not display correctly and prime video error

We’re experiencing a problem playing this video. For assistance please go to www.Amazon.com/videohelp.

Which doesn’t have any help regarding this issue.

Asked by dornwilliston 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Archived

Browser issues

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the … (read more)

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the page reloads to the default. The website works on other browsers. I am running version 116.0.2. Thanks, Jesse

Asked by Jess 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Archived

A number of my tabs will not load at all, and when I tap on them enough to try to load other options, the entire app crashes

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being… (read more)

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

Asked by dschlessinger 9 months ago

Last reply by Paul 9 months ago

  • Archived

Amazon

After last update, Amazon pages do not display correctly and prime video error We’re experiencing a problem playing this video. For assistance please go to www.Amazon.c… (read more)

After last update, Amazon pages do not display correctly and prime video error

We’re experiencing a problem playing this video. For assistance please go to www.Amazon.com/videohelp.

Which doesn’t have any help regarding this issue.

Asked by dornwilliston 9 months ago

Last reply by Paul 9 months ago

  • Archived

So many of my tabs are appearing blank when i navigate back to them and refresh is not working to make the site as well as forward and back history reappear ios 116.0 (33174)

I have had hundreds of tabs open both on the normal and private side but now when i scroll back to try to access them, they appear blank. For some of them, the title show… (read more)

I have had hundreds of tabs open both on the normal and private side but now when i scroll back to try to access them, they appear blank. For some of them, the title shows, but for others, they are completely blank. I have tried to refresh them but it does not solve the problem, i still cannot see them. I also, cannot hit back / forward to navigate the the previous page for a particular empty tab. This is extremely frustrating because I have things that I need to go back to but now when I do, it is empty. Can you please help to resolve this issue as I really do not want to loose this information that I had on these tabs. I am providing some screenshots to display the issue.

Thank you

Asked by abhav7 9 months ago

Last reply by Paul 9 months ago

  • Archived

can't access icloud.com

Using Firefox iOS I can't access icloud.com. I get the message "your browser is not supported." Other browser work fine (safari and chrome) but not Firefox. I am using 1… (read more)

Using Firefox iOS I can't access icloud.com. I get the message "your browser is not supported." Other browser work fine (safari and chrome) but not Firefox. I am using 116.2 (33536). Uninstall and re-install did not solve the problem

Asked by michael 8 months ago

Last reply by Paul 8 months ago