Firefox Support Forum

I have A LOT of problems with FF since the last couples of updates. It started around two months ago and after one of the updates (and FF has constant updates which is pretty annoying) the browser immediately starting getting really slow and buggy. The browser keeps crashing constantly, is slow, loading websites end in "network cannot be found" notices and you need to reload pages all the time to get them to load, videos play in the background by themselves on saved tabs without being activated or started.... The redesign of the menu some time back, btw, have gone to worse as it's now more difficult to find the active tab than before.

I've followed all instructions to try and resolve it and nothing works. I have no virus or downloads on the system so this is not the cause. Plugins activated or not activated makes no difference. Changing settings in FF to whatever suggested makes no difference, using about: to change settings makes no difference.

The browser has really turned almost unusable.

I have a problem where after restoring session in FF it makes me unable to drag and move tabs around at all. I tried to start FF in safe mode to see if it was one of the extensions causing it, but that didn't stop it. I noticed that the last time this happened not that long ago it sorted itself out after a while and i regained the ability to move tabs around again, although i still don't know how/why it got sorted out the first time. So i hope someone here could maybe help me a bit.

I am using windows 7 (with the latest update i believe) and updated FF to the latest available version.

My email was hacked and AT&T suspended my account and I can no longer access my old [email1]@att.net email. My new email is [email2]@att.net. Your system will not let me change my information since I cannot access the old email account. Do I just delete the entire account and if so will I loose all my Firefox information I have saved and get a new account?

Wilton King

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone call or email to [edited from public] @frontier.com

DO NOT LET THE NEW ESR UPDATE BE ALLOWED ON YOUR DESKTOP..............CAUSES SITES TO CRASH. AND FOR MY NEEDS FORCED GOING TO A PRIVATE WINDOW TO DO ANY BUSINESS ON WEBSITES.............THIS UPDATE IS BEING FORCE FED TO THE GENERAL USER AND NOT KEPT IN THE ENTERPRISE ENVIRONMENT WHERE IT BELONGS...................I HAD TO RELOAD AND RE-SYNC TO VERSION 114 AFTER INSTALLING VER 115.1. USE WITH EXTREME CAUTION IF IT IS LOADED..............THIS UPDATE IS NOT! TO BE TAKEN LIGHTLY......ITS HAS BUGS AND NOT FULLY TESTED. VLD

I have tried updating Firefox a number of times to 115.0.3 and each time I have had to roll my PC back to a pre-update state because I get a warning from MS Defender that I have a Trojan. What do I do in order to update the program without this very disconcerting warning?

Thanks in advance.

All my history, passwords and bookmarks got deleted on my local when I deleted my firefox account. This was not the intention and now I am unable to recover any of that? The logins.json file seem to be modified after this episode and I can't find a previous version. How to recover my passwords and history?

Good Morning. Would someone from Mozilla please tell me why I get the following message "Your browser is being managed by your organization" Who is my "organization"? Have I been hacked?

Thank you.

Hello all! Thank you for reading this. I will attempt to be concise. All download attempts from firefox fail regardless of file type. I have done all of theses; https://www.guidingtech.com/fix-mozilla-firefox-downloads-failing-on-windows/ and I have done all of these; https://support.mozilla.org/en-US/kb/cant-download-or-save-files

The facts Dell 7490 Laptop. Windows 10 Pro 64 bit, version 22H2, OS build 19045.3086, Windows Feature Experience Pack 1000.19041.1000.0

Firefox version 114.0.2 64bit

Possible relevant information. I also encounter an error when starting Firefox that I cannot resolve. XUL Runtime error. I have attempted all the fixes here; https://support.mozilla.org/en-US/questions/1398228

Any help would be greatly appreciated. I love supporting Firefox but I"m not sure how much longer I can use it with this problem.

Thank you, Everyone!

Trying to install firefox in mac os 10.6 VM session. Mozilla.org keeps refusing to cooperate stating that the time is wrong and secure network refuses connection. The time in my computer is correct, therefore mozilla.org certificate is faulty. Fix it, admins.

I'm trying to export my saved login data. When I select export data, a popup opens asking for my Firefox password. After entering the password, it indicates the password is not correct. I've reset the password with the same response.

os Arch Linux host x86_64 kernel 6.3.9-zen1-1-zen wm xmonad graphics-server X Mozilla Firefox 114.0.2 20230620210812 20230620210812

Hello,

after porting my SSD Arch installation from my old Laptop to a desktop PC, i have a really long startup time (about 30s-45s) for the first time after booting my PC. This problem doesn't occur with any other programs. The subsequent openings of firefox happen instant.

Have tried using "refresh" functionality to clean up firefox so my about:config is as clean as it gets, didn't help. Have tried starting it with "firefox --no-remote", didn't help. Have tried starting it with "firefox --safe-mode", didn't help. Have tried starting it with a completely fresh profile, didn't help. Tried purging it from the system and reinstalling it, didn't help. Same problem when I start it normally via dmenu/rofi.

I don't get any stdout log on any of these methods of starting.

I also don't know where to look for helpful log files.

Any help or hints on where to trace this fault are much appreciated.

Have a nice day :)

This page doesn't help https://support.mozilla.org/nl/kb/ondersteuning-van-de-gemeenschap-verkrijgen?exit_aaq=1

Could someone from this amazing community go in and update it?

I can delete Mozilla HKEY_LOCAL_MACHINE\SOFTWARE\Policies\ and its gone as long as I don't reboot my computer, other wise its back again. I really don't understand the part stating who is managing by whom is this organization? I've been a long time user of Firefox so I would like to have this issue resolved as this my second attempt. I downloaded this file suggested by a member called policy_templates_v4.12.zip but at 73 years old and reading this nonsense imho is just not right. If I can't get this resolved soon I shall change browsers and it won't be Chrome that is for sure. I started with computers back 1989 long before the internet came along so due to bad health issues my memory is at best not great. Thanks for reading this and hopefully I can get an answer that will satisfy me as I love Firefox and really don't want to give up on it.

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