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My xfinity will not load

  • 5 replies
  • 2 have this problem
  • 45 views
  • Last reply by pchowning

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My xfinity will not load. Emails, nothing xfinity. This has never happened. All other links are working. What is going on?

My xfinity will not load. Emails, nothing xfinity. This has never happened. All other links are working. What is going on?

All Replies (5)

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Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

My only issue with Xfinity is that they are the only choice where I live.  ;-/ see screenshot

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Thanks. But didn't help. Message I received: Secure connection failed and Firefox did not connect

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Post a full browser screenshot showing the issue and not just the error message. What security software are you running? Are you running a Pro version of Windows? If so, try this option or any VM app to test the issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Modified by jonzn4SUSE

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It looks like they moved some pages around and old links are failing.

Could you try starting from https://www.xfinity.com/hub/

Toward the upper right, there's an account button (looks like a little head and shoulders in a circle) that opens a panel to sign in.

Any luck using the "Check Email" link on that account panel?

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Thank you very much. I had found that funny account button Monday but my email would not work at that time. Last night I was able to log in. Just now though it said they were updating. But a few minutes later my email opened. I have no idea what they are doing but whatever it is it's a pain. Maybe they don't know either. LOL Thanks so much for your help.

Pam C.