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Download failed. Please check your connection.

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solu… (read more)

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solutions such as changing privileges to reinstalling firefox entirely. I have checked other browsers on my computer and it is just firefox.

Asked by courtneyakira 1 year ago

Answered by jonzn4SUSE 1 year ago

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Need help to locate backed up Firefox profile to restore after Windows and Firefox re-install

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!). Now that I have re-ins… (read more)

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!).

Now that I have re-installed Firefox, I see that I have none of my saved bookmarks and so I want to restore the Firefox profile - all of it or at least the bookmarks.

I have tried following the Firefox instructions for this, but am apparently not doing it right.

I can't seem to locate the bookmarks file, for starters, in my backed up files. I find the profile but I don't find anything like places.sqlite.

Can someone help me so that I am locating the right (and complete) files, copying them correctly, and then switching to the new/old profile correctly?

Thanks in advance.

Asked by eastevens1956 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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What is the url for firefox update

I want to create a link in the bookmarks toolbar to easy check and update firefox In chrome I can do that with creating a bookmark to: chrome://settings/help In edge I ca… (read more)

I want to create a link in the bookmarks toolbar to easy check and update firefox In chrome I can do that with creating a bookmark to: chrome://settings/help In edge I can do that with creating a bookmark to: edge://settings/help I have search for, but cannot find the equivalent in firefox

Asked by johan2.parlevliet 1 year ago

Answered by cor-el 1 year ago

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Copying/Backing up Profile without email data

I see the lots of info about moving a Profile to another computer or backing it up. That seems fine. However, they all including backing up the email data along with the… (read more)

I see the lots of info about moving a Profile to another computer or backing it up. That seems fine. However, they all including backing up the email data along with the Profile setup, which I don't want to do (due to email data being so large in many cases).

I see all my email data is in a folder called "ImapMail" within the Profile folder. Is it possible to backup the Profile and just exclude that folder? I mean, if the Profile is transferred to another system, won't the email just be downloaded again? Or will it not work that way?

Thanks.

Asked by Michael S 1 year ago

Answered by david 1 year ago

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Need to migrate folders and files from Outlook 2007 Thunderbird

Outlook.com and Microsoft inform me that in September 2024, Outlook 2007 will no longer work for email because it does not meet their spiffy new authentication thingy. T… (read more)

Outlook.com and Microsoft inform me that in September 2024, Outlook 2007 will no longer work for email because it does not meet their spiffy new authentication thingy. They want me to quit using Windows 7, but I need it to run legacy productivity software for which there is nothing comparable. So, Windows 7 it is. I do have a dual boot system that includes Windows 10, but I don't want to mess with it for email if possible.

Microsoft suggested that Thunderbird would work, so I downloaded it. That's when everything went sideways. There is no utility to move my existing files and folders intact from Outlook 2007 to Thunderbird. I tried Thunderbird's Import but it refuses to cooperate. So, last chance for Thunderbird is contacting you.

Help me make a clean transition from Outlook 2007 to Thunderbird without losing contacts, folders and files.

Asked by puzzles97 1 year ago

Last reply by sfhowes 1 year ago

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Folders not showing up in new Thunderbird install

I installed Thunderbird yesterday and tried to connect my work account, which is a Google workspace gmail account with the organization's domain instead of gmail.com. I s… (read more)

I installed Thunderbird yesterday and tried to connect my work account, which is a Google workspace gmail account with the organization's domain instead of gmail.com. I set the servers as smtp.gmail.com and managed to select OAuth2 for authentication (this was difficult and required me to set the port at 465). I went through the permission process with Google, which now acknowledges (in a very warning sort of way) that Thunderbird has access to my account. I even sent an email from Thunderbird, which showed up in the sent folder on the gmail account and was received by the sent to account. However, I see only an empty inbox and empty local Trash and Outbox folders in Thunderbird. It's just not syncing anything (or maybe downloading anything?) from the gmail account. I need it to sync all my mail folders and my calendars as well, so two big problems need to be solved before I can use Thunderbird at all. I sure appreciate any help I can get!

Asked by sherri.tombarge 1 year ago

Answered by sherri.tombarge 1 year ago

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Is it possible to install and TB 58 Beta 3 and continue to use TB 52.6.0 as my main email client?

Hello, I currently use TB 52.6.0 as my main email client. I would like to test/tryout TB 58 Beta 3. Is it possible to install TB 58 Beta 3 and continue to use TB 52.6.0 a… (read more)

Hello, I currently use TB 52.6.0 as my main email client. I would like to test/tryout TB 58 Beta 3. Is it possible to install TB 58 Beta 3 and continue to use TB 52.6.0 as my main email client? In other words, will TB 58 Beta 3 automatically upgrade/replace TB 52.6.0? Thank you, R.V.

Asked by rvrikard 7 years ago

Last reply by rvrikard 7 years ago

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Firefox is not checking for updates and will not auto-update

For the past week, my browser does not auto-update. I have to download the update and re-download the browser. I went into the settings and found the update section and … (read more)

For the past week, my browser does not auto-update. I have to download the update and re-download the browser.

I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off.

This is in my personal laptop, where I am the only and admin profile.

My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.

Asked by Charitea “profaniTea” Fox 1 year ago

Answered by James 1 year ago

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Installing Thunderbird 115.12.1 in Windows 11

Attempts to run Thunderbird 115.12.1 in Windows 11 have failed repeatedly with error message: Unable to log in at server. Probably wrong configuration, username or passw… (read more)

Attempts to run Thunderbird 115.12.1 in Windows 11 have failed repeatedly with error message: Unable to log in at server. Probably wrong configuration, username or password.

I lost my previous PC due to an unrecoverable hard drive crash. My current email provider is AOL and I was using the Thunderbird email app prior to the crash. According to some of the O&A posed at this site, I may have to contact AOL directly for assistance.

Please advise what information I need from them to complete the installation. I know you guys are busy and I can receive current emails from AOL at this time so there is no need to rush on my account.

I like Thunderbird a lot.

Thank you. Bob Perry

Asked by Bob Perry 1 year ago

Answered by sfhowes 1 year ago

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Phone numbers are missing on vcf import into address book

When moving to a new computer I exported all my contacts from Apple Contacts into one vcf-file. On importing this into Thunderbird all contacts were taken, but only with … (read more)

When moving to a new computer I exported all my contacts from Apple Contacts into one vcf-file. On importing this into Thunderbird all contacts were taken, but only with name, address and email. All other information, e.g. phone numbers, is missing. On checking the vcf file in a text editor, the phone numbers are there. Why does Thunderbird not completely import the information?

Asked by hoodoos 8 years ago

Last reply by hoodoos 8 years ago

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Missing emails

I have just completed transferring Thunderbird from Windows 10 (32 bit) to Windows 11 (64 bit). Running 115 on both machines. The transfer went well but ..... In my profi… (read more)

I have just completed transferring Thunderbird from Windows 10 (32 bit) to Windows 11 (64 bit). Running 115 on both machines. The transfer went well but ..... In my profile in the sub folder Mail, I ended up with 3 folders - Local Folders, XXXX.com (XXXX is the incoming sever name) and XXXX-1.com. This happened purely by chance with the XXXX-1 file containing all the data and folders off the old PC and the XXXX containing the emails from my internet provider from the time my old PC had died until the transfer.

I renamed the XXXX-1 file and opened it in Thunderbird - all the emails were there.

Seperately I did the same with the XXXX file - no emails appeared in Thunderbird.

If I click on the XXXX file then click on Inbox and open it with Notepad, I can all the new emails. The XXXX file inbox does not contain any of the old emails.

I have tried everything to open the XXXX file in Thunderbird (incluing renaming and cut/paste) all to no avail. And, of course, the emails were deleted off from my internet provider by Thunderbird when they were downloaded!

Can anyone suggest a way I can retrieve the emails off the XXXX file?

Asked by Graeme 1 year ago

Answered by Matt 1 year ago