All Products Community Forum

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024? What do you recommend?

"Action Needed – You may lose access to some of your third-party mail and calendar apps

Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

Privacy Statement

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 USA"

Can current Thunderbird (52.5.2) still import old mail from Outlook Express (on Windows XP SP3)?

Or should I try to install an older version like v38.5.0?

I also have my mail in Outlook 2003 & 2007, but I read Thunderbird hasn't been able to import from a .PST for a long time (since v.17 or so). Let me know if I'm on the right track (and which track is best). I stuck with Outlook far too long. Any help would be greatly appreciated.

Hello, I have problem with firefox. When I try download from facebook page files .docx, .xlsx (Microsoft Office) Firefox automatically download it as PDF and file is broken. I don't know how to repair this. Please help, it is very frustrating.

Help! TB 60 continuously crashes on all of our machines so we're using 52.9 until the bug is figured out, BUT TB insists on auto-updating to version 60 despite turning off auto-update settings. These are the exact non-default update settings we have. Can you help me figure out why TB continues to auto-update?

user_pref("app.update.auto", false); user_pref("app.update.channel", ""); user_pref("app.update.enabled", false); user_pref("app.update.lastUpdateTime.addon-background-update-timer", 1536598499); user_pref("app.update.lastUpdateTime.background-update-timer", 1536598626); user_pref("app.update.lastUpdateTime.blocklist-background-update-timer", 1536598371); user_pref("app.update.lastUpdateTime.search-engine-update-timer", 1536599735); user_pref("app.update.lastUpdateTime.telemetry_modules_ping", 0); user_pref("app.update.lastUpdateTime.xpi-signature-verification", 1536599607); user_pref("app.update.migrated.updateDir", true); user_pref("app.update.service.enabled", false); user_pref("app.update.showInstalledUI", false);

I am having trouble manually configuring an AOL email account (username@verizon.net). AOL's instructions say to manually configure the account. I tried to do that twice, once with IMAP and the other with POP.

Now, I have two email folders in Thunderbird that I cannot use. They are both empty because I get a message box that says "Login to server imap.aol.com with username@verizon.net failed." when I try to use them. When I use the same login credentials to login to the website mail.aol.com, they work.

I have to contact AOL as to why when I try to access the account with an email client (Thunderbird and Outlook) I'm getting password errors. In the meantime, how do I delete the two email folders created incorrectly in Thunderbird?

Thanks for your help.

I've - I hope! - followed all the Thunderbird Support instructions on moving a Profile from one computer to another with a different OS (save a copy of the profile file from the first computer, download and install TB on new computer, locate its "Profile" folder, and then either paste the contents of the former profile file into the new profile file [thus overwriting the latter]), then open TB . . . but it didn't work.

I then tried the same, but with a slightly different method: I copied the name of the new profile file, gave it to the old computer's profile file, then renamed the new profile file, and pasted the old profile file -- now with the proper new name -- into the new directory. . . that, too, didn't work.

I've spent a few hours trying to get this to work, and am nearing the point of giving up on TB as an email solution.

Any help would be very welcome!

I run Mac OS X version 10.11.6, El Capitan. I have used Apple's Mail.app for many years. I'm trying to convert to Thunderbird, version 52.5.2. I have successfully created a TB account, but I have not been able to create usable copies of any of my Mail.app mailboxes in TB.

I have faithfully followed "Importing Apple Mail messages" in the page titled "Switching from Apple Mail to Thunderbird". That method thinks it works, but imports exactly 0 mailboxes.

I also went through all of "Install, Migrate and Update" multiple times, but nothing there helps.

Finally, I tried TB's Events and Tasks --> Import... path, but that processes only files of types .ics (for calendars) .csv "Outlook Comma Separated Values (*.csv)" (or .ics for calendars).

I did discover that Mail.app has an "Export Mailbox..." option, which will produce a mname.mbox directory for each exported mailbox. I've tried getting TB to use that as input by copying it to the Local Folders directory before starting TB. TB somewhat recognizes the .mbox folders that are there, but it doesn't show the mail to me when I select them.

So the question is: How DO I get my current mail copied to TB?

hi i'm at my whits end trying to get my data across from windows mail. I paid someone to sort this, and he said it will continue to say the connection is lost while getting data across from windows mail. its been a week now. i cant get it to work properly. none of my addresses are there, mail continues to not arrive at my PC (when I've got it on my phone), it just keeps saying loading message 1 of 3457. but never gets to the total. the number has remained the same for many days now so obviously its loaded all the emails, but it still appears stuck. also the preview window seems to not work (has worked once or twice). frustrated...

dont want to buy stupid microsoft products but i just cant work this way?

I have installed and am running Thunderbird on my new laptop, and would like to use the profile from my old computer. I have followed the instructions provided, and copied the profile (renamed) into the folder on the new laptop. When I run "thunderbird.exe-p" I receive a message "cannot find Thunderbird.exe-p" and asked to try again, but without success. I would be grateful for help on this problem. With thanks Alan

Hello,

I need to import MBOX file from Google Takeout.

When I import the Import Export Tools add-on from file, the file browser shown is not my Chromebook's locally saved files.

How do I install the add-on?

Best, Antonio

Installed Tbird Installed Import/Export Add-On Went to Tools > Import/Export and all Import items are grayed out. Also could not create a new file: File > New > Folder. Nothing under "All Folders"

Maybe that is why I can't import? Thanks for any help, John Windows 7 Desktop Currently using: Windows Live Mail 2012

Hi, I’m trying to move from Outlook 2003 to Thunderbird 115.12.2 (64-bit). Using the import wizard fails. Tools > Import select Import From Outlook and the following message appears. “Either there is no default mail client or the current mail client can not fulfil the message request”. I’m taken back to the Import from screen with the addition of a red panel with “No Profile Found” on it. Outlook 2003 is the default e-mail client, checked more than once. I’m trying to migrate to thunderbird so I have no account setting, thinking they would be imported. My pst’s files have been moved to a directory on a different partition to the Outlook programme, tried creating a dummy profile using default Outlook storage and still fails. I’ve looked at converting pst files to mbox, but this doesn’t see to include the account settings. But I could add them manually or I can not import the mbox files or directory structure into Thunderbird. I’ve been messing around trying other things but nothing works. Internet searches, Thunderbird forum searches suggests solutions but all fails and the steps don’t match Thunderbird menu, etc in many cases. I’m stuck. Can anyone give any advice on how to migrate from Outlook 2003 to Thunderbird. Tools, Add-Ins or manual methods, anything just to get me up and running. PS I’ve two pst files, one is the default main Outlook.pst and the second a secondary store I created in the folders of Outlokk called Store.pst, beside the none default storage location everything else is standard for Outlook and Thunderbird.

I want to manage, send and receive Skypeᵀᴹ messages and calls in Thunderbird. Is it possible? And is possible to chat privately with a Thunderbirdᵀᴹ address, similar to peer-to-peer private chats?

Lots of problems migrating from Windows Live Mail. I've imported my contacts, but they are scrambled. The columns contain the wrong information. Is there any way to unscramble them?? Your "Help" often tells me to click on something that does not appear on my computer. Very frustrating to go through help procedures that lead to a blank wall.

Just starting out with Thunderbird - downloaded 60.5.0 onto Windows 7 Home Premium laptop. Trying to configure a new GMail account using the default setup. Information fills in, then attempts to check password. Message "configuration could not be verified" then appears. Account email address and password work OK on GMail web version. Not sure what to check next.

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Information" my profile is supposed to be located at "C:\Users\photo\AppData\Roaming\Thunderbird\Profiles\k6i7koof.default-release\Mail\Local Folders". When I click on the "Open Folder" button, I receive an error message that the folder does not exist. When I try navigating to the folder manually, I can not find a "Thunderbird" folder under "AppData\Roaming". I've selected "Show Hidden Files/Folders" under Windows Explorer. I know my profile exists because I can access a set of Local Folders when I'm in Thunderbird. I'd really like to move those folders over to my new PC. Any help to find the profile folder will be much appreciated.

I exported my contacts from my web-based ISP's email as a VCARD.vcf (version 3) file - which is the only option my ISP provides for exporting contacts - but when I try to import that file into Thunderbird's Address book, none of the fields are populated.

I want to try the latest version of TB without updating and therefore clobbering my previous version.

I've done this in the past , but with each new release, this becomes harder and harder and harder, because all sorts of stuff is run behind my back, and invariably my existing installation gets clobbered one way or another. I think there used to be a web page that explained how to do this, maybe for the purpose of trying nightly builds, but if it still exists I cannot find it.

I don't mind copying my profile, I just want to be able to keep using the old version if I don't like the new version, or until I can do all the necessary customizations to undo all the unnecessary (for me) changes that have been made.

Please do not answer "use portable TB" unless you tell me the exact steps to do that when there is an existing installation that should not be touched. This is for win 7 64bit.

Thanks for the help.

--p.