All Products Support Forum

Hello dear company, I have been having trouble downloading and opening files from the PTC WindChill console through your browser since a certain update of yours released sometime last year. I download a file that cannot be opened or is corrupted. I am sending the relevant files in the attachment. I would send you the files I downloaded, but your form doesn't allow it. Can you help me with this problem? Well thank you.

I just downloaded and installed Thunderbird to use for my email because I have nothing but trouble with the Windows 11 Mail program on my computer. Apparently I've missed something critical in the set up because it doesn't access any of my emails. Even if I try to send myself an email it says the sending failed because the server was unable to access the mailbox. My email address is through Frontier, which uses Yahoo Mail to handle it's email. My email address is xxxxxx@frontier.com. When I check my settings on Thunderbird it has my correct email address for account name and email address, and under server settings it has my correct email address for user name, for server type says IMAP Mail Server, and for server name says imap.mail.yahoo.com. For port it says 993(default). I used to use Thunderbird on a previous laptop, with the same email address, and never had a problem. Can someone tell me what I might be missing? I will admit to being middle of the pack when it comes to being tech savvy, so don't get too technical please. Appreciate any help.

I am receiving the following error message when I try to download messages from my Comcast.net account:

The RETR command did not succeed. Error retrieving a message. Mail server mail.comcast.net responded: Message 41395 expunged.

This just started happening yesterday, and I can no longer download any messages from the account. Comcast has no clue why this is happening.

I had to synch my bookmarks and passwords though some didnt synch. do I have to do the whole process all over again? and what do I do with the old version, delete it after I re install V 110?

Please allow me to visit http://www.hbdc.ddns.net:8080 I've been able to watch the cameras for a few years. Thank you.

I have a corrupted TBird profile and needed to reinstall TBird, create a new profile and synchronize it with my Yahoo mail. I have a large number of subfolders below the inbox on my Yahoo mail server and want to make sure those get synchronized into TBird as well as just the inbox messages. Is that happening automatically or do I need to do something "special"

Tx, Hans

My Dell Latitude originally came with Windows 7, I upgraded it to Windows 10 and I keep getting an error while tring to install the latest version of Thundebird. "sorry, Thunderbird can't be installed. This version of Thunderbird requires Microsoft Windows 7 x64 or newer. Please click the OK button for additional information."

I've just installed Thunderbird, hoping to create a local backup for several years' worth of email on yahoo's server. It dutifully downloaded the last two years' worth... and then stopped. It continues to pick up any new messages that arrive, but nothing I do will get it to download any more of the past messages. What can I do to finish the process?

Very appreciative for any advice! I've been using email for decades, but am entirely new to storing it locally.

When I attempt to download anything from https://www.mozilla.org/en-US/firefox/enterprise/#download, the download fails regardless of what browser I use. Firefox itself doesn't have much more info than that, but when I use Chrome to download it fails with "Insufficient Permissions".

I get the same message when attempting to download from https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr.

I am able to download the EXE version of the installer from https://www.mozilla.org/en-US/firefox/102.9.0/releasenotes/, but I specifically need the MSI version and am unable to extract one from the EXE.

Any assistance would be greatly appreciated.

speake french please.Je ne peux importer le carnet d'adresses car sur le nouvel ordinateur "reoming"n'aapparait pas apres avoir cliqué sur ouitile de profil

Just installed on iMac running Ventura 13.2.1. Web pages that are used repeatedly show jumbled text in important places. It's as though something has been encrypted but not un encrypted. Any ideas, before I have to go back to Chrome or Safari? Screenshot of example attached

Hey, just got a new phone and I want to mass migrate all of my tabs in old phone to new one but apparently Samsung Switch can't do that, and neither Firefox sync does. Do I have to open every tab one-by-one by hand or is there a shortcut to send all of my old phone tabs to new one ?

Thanks.

First off, I am using Windows 10 and TB 102.6.1, Thunderbird needs to use the GoDaddy outlook Office 365 server on the Webb. When I try to install TB 102.8.0 or TB 102.9.0 all seems to install fine. When I then go to use TB, I get an error "Authentication failure while connecting to server outlook.office365.com". When I re-install TB 102.6.1, all works again. I'm 76 and this stuff seems to be going over my head. Any ideas of what I need to do? BTW, my account for Gmail mail works fine but does not use any outlook settings

I have copied my Profiles folder, complete with the Installs.ini and Profiles.ini files from my W10 desktop to a new W11 machine. I went through choice of default startup process. Firefox starts and works OK. Except that the stored log-ins and passwords are not available – i.e. when I try to access a familiar website I am asked for my user name and password. Is there some other step to get the stored log-ins activated?

I am having my first experience with a Chromebook and downloaded Firefox. I got a tablet version, which doesn't work well for me on a big(gish) scren with mouse and keyboard.

I see from a variety of articles across the web that I should be able to install and use a Linux version of Firefox, but I can't find info on this here on mozilla.org Which is my preferred source when it comes to Firefox :)

So: Is there a step-by-step guide to installing Linux version of Firefox on a Chromebook?