All Products Support Forum

Hello Dear People,

I have been using Thunderbird to great satisfaction. When my computer of 10 1/2 years died, I started to use old laptop of my son who made me the second user. I d/l Thunderbird on my account and it all went well till a few days ago. No Thunderbird. I d/l again, profile not found/inaccessible. I did see advice here from last year, looking for the profile under Users, app data, roaming etc. but to no avail. There is no profile.

How to solve this problem? Also after d/l the set-up, the thumbnail looks strange, like half of the image as shown in the picture. I tried d/l a few times, same result. I was very content with the program. I want Thunderbird back!

Thank you for your advice! Dorith

New windows 11 computer. Set up Thunderbird with gmail account and I can send and receive emails. however, when I tried to find the profile folder, I noticed there is no Thunderbird folder in the Roaming folder. I can not find it anywhere.

To copy all Thunderbird e-mails from my old Mac I had copied Thunderbird profile "oldname.default" from the old Mac to my new Mac and changed to names in profile.ini to "oldname.default". Now I see and access on my new Mac all my old e-mails, all folders and address book. But Thunderbird stopped downloading any new e-mails from the server, so I am unable to receive e-mails. What I did wrong? Vladimir

I have read and tried previous suggestions about missing folder and sub-folders. I saved all of my folders and sub-folders in a file and deleted the TB program (it had a bug). I reinstalled TB and imported from a previous version. All of my folders re-installed but without sub-folders. I've added IMAP to my POP server settings, made sure I'm looking in Unified folders, done multiple imports and cannot seem to import (or view) my missing sub-folders. I can view them in my saved folder, but can't open them because they are .msf files. Any suggestions would be appreciated.

Prior to a recent update (Oct or Nov) I could sign into my personal email, do what I had to do, then hit the "P" in the circle to bring up a new tab to sign into my office email. The sign-up stops with the message: mail.google.com/mail/u/1/t/d. It won't go all the way to open the emails in my office email account.

I purchased a new computer and downloaded and installed Thunderbird using the instructions for installation for the att.net server. It seems to have downloaded all the mail from the "inbox" and is continuing to receive mail but none of the sub folders under the "Local Folders" were brought over. I've read this thread (https://support.mozilla.org/en-US/questions/1363277) but can't seem to understand what it is I'm supposed to be looking for or do. The new PC has a 225 mb SSD on which all the programs are installed (drive C:) I searched for files containing "Thunderbird" and found several one of which is C:\Users\Dell\AppData\Roaming and another named C:\Users\Dell\AppData\Local. This happened when I had a new hard drive installed in my old computer but I can't seem to remember what I had to do to get everything back onto the new equipment.

Can someone help me to get these folders, and the mail they contain, back?

Thank you, Joe

My C drive needed replacement. I reinstalled Firefox and copied the profile from the old C to the new C. That did not work. I uninstalled and tried again with the report back that the files names were too long. The old disk is still in the computer with a new designation. I tried installing again to the old drive that has all the original data. That did not work. (I do have a saved copy of the profile) I'd like all my settings, but at least the bookmarks. Firefox doesn't seem to have importing from another Firefox, so I can do that. How do I import bookmarks from the Firefox on my old disk. Help would be appreciated. Thank you

Hey everyone,

I've recently come into Thunderbird and I love using it - however, for my Gmail account, Thunderbird only downloads 24 messages every time. It started with 300, but it has decreased exponentially over the past few days.

I have about 30k emails so obviously I need the syncing to be faster than just 24 emails every minute. Is there anything I can do to fix this?

Thanks in advance

im tryin to instal firefox in a firm users are non admins, and i distributing from a network server made a json file with som changes and on my test machine is lookin good but on a computer in the firm is startin to act funny creatin "Firefox Privat surfning.lnk" in "C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs" dont wont that changing my homepage settings showing "https://www.mozilla.org/en-US/privacy/firefox/ " dont want that how can i fix that try to google but no help there or is it another installer for enterprises? tryed this "https://www.mozilla.org/en-US/firefox/enterprise/#download" no diffrent

I manage IT for a small org (10 users) where we currently use thunderbird with email services provided by a website hosting company. We'd like to move to either Google Workspace or Office 365 for email.

Considerations

[1] Our needs are simple, email and contacts. One user uses folders extensively. [2] I have some exposure to using google workspace with thunderbird, and I'd say that's pretty smooth. [3] I have no experience with Office 365. [4] No one wants to move to Outlook from Thunderbird [5] We subscribe to Office 365, so google workspace would be a new cost

In researching how o365 works with Thunderbird, my conclusion is that Microsoft is still quite capable of making it less than smooth. I'd very much appreciate input from those with exposure to o365, and even more anyone that can compare the two services from the Thunderbird perspective.

I‘m somewhat uncertain: I downloaded the Firefox Installer from (I believe) Mozilla.org via Edge. When I tried to Upload the file to VirusTotal I got errors first and it only worked after restarting the laptop.

The file hadn‘t been analyzed so far (which surprised me), 1 out of 72 scanners claimed to have found a Trojan but what bothered me more was that according to VirusTotal the file was compiled in 2018 with Microsoft Visual C/C++ 12.00.8168. It was also somewhat smaller than the last Installer I downloaded (342kb vs. 390kb), although both should be version 18.05.

So I‘m a little concerned if the downloaded file is legitimate?

Hi all, I had a firefox account years ago that i forgot about. Ive just switched from google to firefox by downloading ff and when i opened the browser it had all my old bookmarks and things across the top. I deleted that old account and signed into ff using a new email yet my old bookmarks remained. I then did and 'import' from chrome hoping it would overwrite the old things but it did not. So i am now with a new email / account stuck with older bookmarks i do not want, id like to have all my current bookmarks/passwords and the other things ...

What can I do about this?

Thanks

I am running ubuntu 23.10 and I have had in the past had thunderbird running on my user and then switch to another using leaving my thunderbird running, and when I come back to my user by switching it was still running. but now with the new thunderbird 115.5.0 when I switch user it does not keep running in the background when I am on the other user.

Recently decided to give thunderbird a try. Moved from outlook 365 email. Everything appears to work fine but my previous sent items from outlook do not show up.

I had an issue with one of my domain emails hosted at ionos so I removed one of my domain accounts and reinstalled it I let is set up with default storage diorectory user/appdata and so on then went to sever settings and changed the local directory to the hard drive my other emails are stored on the only thing is I'm missing all the folders in the directory but my emails are still working. does any one know how I can fix this as I said I have already tried to remove the account and reinstall it and it still come up the same i have included an image of both accounts hosted at ionos not that that should make a differance where its hosted just that they should look the same in the directory!. thanks to any one who could shed some light on this. as you can see there are folders in one but theri missing the ones on the right. shame there is no little app from mozilla that can fix issues like this in thunderbird it would solve so many little issues that seem to pop up now and again.