All Products Support Forum

I attempted to install a router but Mozilla sent a caution message that the brand (Net Gear) was insecure. Which brands are secure routers?>I have a Mac Book Air purchased a few months ago and have never had internet at home. This is first attempt. Thanks.

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox browser on my PC because I was tired of Google and I don't like Bing. I think you are still using my phone account. dawniegirl1973. lt has never been a primary or secondary email for phone or Pc. But you caught the last hacker! I would like an upgrade with Firefox on both PC and phone if I wouldn't have to pay for both devices. Would that cover both PC and phone? They are not linked, but they do share 2 emails and passwords. I also would like VPN, if that would secure my wifi. But I need a network that I can use for all my internet needs. I don't know what all VPN does. Please help me out. I don't know what to do anymore. It's all gotten so confusing. I'm tired of being hacked. Please advice. I trust, you, Firefox and I want you on both devices can we do this?

I find this does not happen when I opened Mozilla and searched for an answer, but if I am in almost any other site, and click a link, it oens in a new window and is so narrow, it is unusable until I stretch i. This is a pain, and never happened ubtil about 1-2 months ago after an update.

Please let m know if anyone has a solution to this irritating challenge.

Jim Rautio

My websites for example AccuWeather log in information is not working. Other sites also having the same problem. This happened with you before, Please fix this problem. I've already check with the websites and they have no issues.

I do not know why you keep having this problem. Please advise! Vicki F Konnecke

I literally just created a Primary Password for my account. It worked fine a few times and now it is not working. It says it is incorrect.I saved it in my notes with all of my other passwords before creating it, and even copying and pasting it does not work. I don't understand how it worked 5 minutes ago and now it does not. I don't want to reset it and lose all my saved passwords.

hi. recently f-secure was blocked by fire fox i believe and i removed firefox from my pc. (not sure why) i have now reinstalled firefox as i had a email from f-secure to say it was now available for firefox but despite spending the last 2 hours going round in circles i cannot find a way to reinstall f-secure. can anyone please help me? thankyou. my subscription is valid.

I can't play a video when logged into a website - see https://support.mozilla.org/en-US/questions/1371380

I'm sure it is not Firefox as I have also tried Chrome and Opera; same problem. How can I debug this and find out why the video cannot be played ?

I see there is 'Remote Debugging' and 'Browser Console' under 'More Tools'. How do I use these or other tools to find out what is causing the problem please ?

I have loved being a Mozilla-stuff user intermittently since teaching on Netscape 1.1, and now am making Firefox 98.02 my default browser. I like both Safari and Firefox, and sometimes use them simultaneously for two accounts on the same service (not right now). My physically pristine 2015 Mac cannot install OS's past the 10.12 I have, so Safari is failing. But I am exasperated at runarounds when trying to set up this Firefox account. I used the emailed verification code and seemed to get in, but got the red-box message "This account... administrator... error." I cannot tell whether the site is letting me use it normally, but I think not. I just spent an hour in help forums. Geesh, tech complexity has mushroomed since my LAN work in the 90s, and you volunteers get to cope with inarticulate queries like mine! Upload is failing of jpg screen shot that has been made anonymous. Help?

I like the button that shows the status of anything I elect to download (e.g. an image to put in an error report).

However about a week ago I started getting a pulldown style display in addition to the little status icon. Is there any way to shut that off? It's annoying.

Just got a new laptop with Windows 11, installed Firefox, and am running FF 98.0.1. When scrolling on some pages, the buttons look like they're constantly flashing. But if I scroll slowly, I can see that the button color is itself scrolling within the button boundary. Or at least, that's what it looks like. Attached a sequence of images to show what I mean. Can anyone help? It's so irritating that I might be forced to use a different browser, which I don't want to do! This didn't happen on my old laptop running Window 10.

I tried going online this morning and was met with an update screen. When I tried to go to any site I was met with a blue dot going back and forth and no other response. It didn't matter which site I tried, it wouldn't connect with any of them. Thinking it might be a problem with my isp, I tried through Edge and was able to connect with the sites. I did try reloading Foxfire and restarting my computer, bur neither seemed to have any effect. And yet I'm able to connect to Mozilla, go figure.

HI! I'm using Firefox 98 on Linux Ubuntu 20.04. after the last update I found several settings changed and I had to reset them, but there is one setting I can't manage. In the download preferences I set all the Microsoft Excel entries to "Always ask", but every time that I try to see an Excel file (no download, just open with ...), this is automatically downloaded. I definitively don't want to download it. How can I change this behavior? P.S.: I realized right now that there is the same problem with .docx files and I don't know how many others file types.

Hello,

I have been using Firefox for something specific for a long time now. I've noticed in a recent update having the ability to do what I need has ceased. If a Firefox window is covering another (or covered by another program) on the screen, the graphics of the background Firefox window no longer update. I run a software that needs to see these graphics in order to function properly.

Could you tell me which version this stopped working and if there are plans to reverse whatever change you made?

Thanks, Kyle

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important stuff on our home, student computers we need the tools of a CFO or CEO of a major corp. REALLY I think it is time we realize 2/3 of the tools on a computer be it windows or moz:lla are superfluous. To make me have to remember that many numbers is torture or try to remember where I put the print out is mean. Is cruel and why? So our egos can feel filled with smoke? Anything more than 5 fonts is a waste. How much time do you think gets wasted while people "play" or fart around with all the empty tools on computers? The world wide web is a huge wall surrounding all the companies that take our money. You built it for them Then showed consumers shinny new toy we waste our money our time our lives and we will never be able to get into the wall you built to get back money we spent or time we wasted. A 15 number key, you think someone wants the answers to my midterm? If they need it Let them have it. You technological people, who build this trap, who blow smoke up where it tickles, should be ashamed.

I have to curate and compile sheets of announcements for a local humanitarian service provider forum. I do this by sifting through my Office 365 emails, and double clicking those that contain announcements so they open a window, then sorting the windows on a second screen, then read them, summarize them, file the pertinent information with links for my summaries, and when I get a page of them, send them out. I usually start with about 15 announcements on my other screen, and it takes me some time to get them all sorted and cascaded in order for the curation.

Some of them link to PDFs which Office 365 doesn't always preview and I click download, and this used to open them in the main browser window in a new tab, where I could read them and then save them. Recently, this behavior changed and they now open right in the window the email is in, with no bars of any kind or tabs to get out of them again. I hit the stack of pancakes button, and it had a tab marked Exit, so I thought that would exit me from the view.

Instead, counterintuitively, it exited me completely from FireFox, closing all of my carefully cascaded windows of announcements, and my main browser window with Office 365 in it and everything else.

Thanks a bunch. 1) What was so wrong with the previous setup that you needed to change it? 2) How for the love of whatever the author of this new "feature" was smoking, do I get it to revert to the email or is opening these attachments by "download" no longer possible without punting the whole thing to exit? 3) Does this mean I need to permanently disallow Firefox as the browser for all my PDFs or is there some way of doing something non-fatal to my work on a per-boot basis?

I imagine this belongs in the customize controls area as it's part of settings that we are supposed to have control over and after messing around and changing everything to ask first I am still unhappy. At least I found the reason for my displeasure after reading about the new release of FF98.

Why did you change the protocol for saving files? Not having that dialog box pop up is very inconvenient. I haven't tried to play any files since FF 98 downloaded to my pc but I bet it's equally as annoying. Please go back to the old way in your next release. Some of us are in the camp of Who Moved My Cheese and we don't like this new change. It's bad enough that I have to deal with black background on menus etc due to the background I chose but this is nuts. Thank you.