All Products Support Forum

I have been using thunderbird very actively and happily for years now. However, it seems I have hit a brick wall.

I have setup a new computer using CentOS8 and installed the stock thunderbird version 68.9.0 (64-bit) I have setup two of my mail accounts successfully already. However, the third one, my work email account (I work at CERN), is giving me trouble.

When I enter my name, address and password into the wizard, it tries to search for settings. However, instead of the correct addresses of the IMAP and SMTP servers (imap.cern.ch and smtp.cern.ch), it suggests "outlook.office365.com", probably as a result of the fact that it also searches for Microsoft Exhange servers and CERN used to have some of those in the past (they are being phased out now).

Since I know the credentials anyway, I can enter the IMAP and SMTP server addresses by hand, alongside the authentication methods and ports (SSL for IMAP, STARTTLS for SMTP). Now I click "Re-test", but I just get "Thunderbird failed to find the settings for your email account". I know for a fact that the credentials are correct, as I can sync just fine from my private laptop (thunderbird on archlinux) and my phone (gmail on android). This leads me to believe that the problem is indeed on my side, and not a mere server configuration issue. It is possible that the problem does not come from thunderbird, but from some underlying piece of software (e.g. openssl, my system security settings, or perhaps even the wired network I'm connected to on this computer,) - but the thunderbird output is less than helpful.

What can I do to get a more precise description from thunderbird as to why the setup of my email account failed and what I can to do fix it?

Everything has changed on the top of my screen. I can't copy paste, find options, find bookmarks, etc. My tabs are there now.

I will have to use another browser if this can't be fixed :-(

Ages ago, with the separate search bar enabled, Firefox would allow the addition of any "searchable" site to the dropdown options for a search. This option is still available on specific sites, shown by adding a green + to the search icon (see Capture3.png).

At some point, this addition was "overridden" so that this option was available only to specific sites that have enabled the OpenSearch description within a separate xml file (from my best understanding from my best understanding). I'm sure that there is a security reason for this, but given that there are many sites available that don't have this option for whatever reason, including Wolfram Alpha and Dogpile, I used to be able to still add these sites as one-click searches and I would still like to do so.

If the "Add X"/green + is not available, the only option to add new search engines these days appears to be through the "Find more search engines" link under Options which sends the user to Add-Ons site specifically to search for an applicable add-on.

It doesn't seem like I should have to include an entire Add-on to switch search engines, especially since search engines I'd had from previous Firefox versions seem to have carried over just fine. For example, Thesaurus.com and Wolfram Alpha can't be added on my newer, fresh Firefox installations on other PCs, but I've got Thesaurus.com available from my long-standing profile (Capture4.png).

I've found a method to edit the search.json.mozlz4 file and manually add searches, there must be an easier way to accomplish something that seems relatively simple, and do so without a new add-on.

I read with great interest Creates multiple copies of drafts at https://support.mozilla.org/en-US/questions/1280432, and tried both suggestions with absolutely no success.

In addition, my instance of T-bird (ver. 78.0) now has begun *SENDING* the automatic draft saves instead of saving them! One of my recipients received *SEVEN*, slightly different copies of the same e-mail message, complete with typos and attached photos!

Furthermore, I thought it was a bug in the new T-bird version. So, I backed up all my files including my profile, then uninstalled T-bird, rebooted the laptop, then installed an older version of (ver. 68.11.0, as I remember). There was some improvement: The older T-bird didn't send the saved drafts, but it still saved multiple, serial copies.

But wait! There's more! I am running both Win 8.1 and Kubuntu 20.04 LTS on my laptop as dual boots. So, when that last experiment failed so badly, I rebooted to Kubuntu, and ran the Linux version of T-bird (ver. 78.0 as well, I think. But I don't want to reboot right now to double-check.) Same story: Multiple, serial drafts!

But then last night, the Kubuntu version of T-bird began SENDING multiple, serial drafts to the recipient!

And both of the two Windows versions and the Kubuntu version committed the same error whether I used the "Save" button or the keyboard shortcut ( <Ctrl>-S).

So, I am at a complete loss. I have no idea of what to do next. Or where to even continue looking.

Wait! The thought just hit me that I'm using more or less the same profile contents in all three instances. If the problem lies there, what part of my profile would mangle the function of the "Save" command? What do I need to do to fix it? (Without losing all my other profile customizations.)

Thanks in advance.

Stan

I have a brand spanking new system with Win 10 installed on SSD. I've been using it for about a month and it works great. MS updated edge over night (SURPRISE) and now Firefox has been slowed down considerably. For example. Facebook loads OK, but as I scroll down, the "Like", "Read More" , "Comment" links don't work for a bit. On this site trying to bring focus on this text area is laggy. Not like before update.

They seem to show up after a while, but it seems like every site is somehow s-lo-w-e-d since this 'update'. I re booted and also ran the 'quick fix" option but stuff is still slow.

Of course the update can NOT be rolled back. Do y'all imagine this is intentional or just my imagination?

Hi

I've just changed from Android to IOS and downloaded the App.

It asks me to sign in which I have, then says it is 'sending verification link' to my email address (correct address).

Despite many attempts this link never shows up.

There does not seem to be any online help/ chat or a direct email to ask them directly.

Any ideas?

Thanks, Steve

move from FPN to Firefox for iOS

at work we use a proxy network with authentication ONLY with the firefox browser i have proxy problems. I see the page access denied by the proxy server, the only solution is to close and open the application.

Hello, It seems that my Firefox Browser upgraded itself and has a different look now, precisely speaking, my browser looks like beta version now. Earlier in the past, I downloaded Beta version but I was disappointed because I COULD NOT FIND OR SEE MY BOOKMARKS so, I removed Beta and returned to old or classical version. But now, I have no such option because old or classical version changed into Beta version automatically by itself.. Sadly and annoyingly, same thing happened now! I have lost all my bookmarks and bookmark folders..! I would be grateful if you could please help me get my bookmarks back. Regards, HAKAN [email]

moved from Firefox Desktop to Firefox for Android

After doing a BIOS update on my HP desktop, it corrupted the Windows 10 OS, and a reinstall was necessary. My original Thunderbird profile was saved, but copying the profile files to the new profile did not work. I have added images in Explorer of the files in both the original and the new Thunderbird. I would very much appreciate any help. Thanks!

Please understand my query. I removed the Firefox completely out of my computer, went into Regedit.exe (Please don't go in it unless you have used it frequently and know the consequences) and removed it as through as possible, when I get done there was nothing left in the computer of Firefox not even a single file or a string. Then I installed again and every website works fine, but if I log into my Firefox account only after that everything disappears, then if I open a new private window everything works fine again It seems to me the problem is my account in Firefox server. But I do not have access to it. I have it on two of my cell phone and 2 other computers but this is the newer one I use the most and only on this one I have problems I am signed in all my devices and they all work fine, I already checked the computer with different Antivirus programs and have also change my router

In the previous version of Firefox on my phone a long press on the back button showed a list of pages I had visited akin to the dropdown on desktop Firefox. This functionality seems to have disappeared from this new version, are there any plans to bring it back? There are still many sites out there that are not following a single-page approach to web design.

Recently, in a Google group I participate in, I stopped being able to reply to the original poster. (I can still reply to the whole group.) I couldn't find any setting within Groups that applied to the issue. One Google search result said it was an issue with Chrome browser "mailto" settings. I am not able to find anything analogous to that in Firefox. Does anyone have any suggestions for me? It looks like my Firefox version is 79.0. Thanks.

Hi . after a brief break from Firefox i'm back with it all synced up between apple and microsoft devices . its probably been asked before and i have searched for the answer.

On apple ios 13 running firefox v28 , is there any way in app to adjust text size ? does the app work with apples dynamic text ?

I cant adjust in the ios setting because it would make the text for everything else huge and doesnt seem to affect firefox anyway !

Thanks in advance