I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I h… (read more)
I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:
- Installed the latest version of TB (from 78.11.0 to 102.8.0)
- Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
- Uninstall & reinstall TB
All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)
One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.
I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.
I have hundreds (maybe 1000s) of email stored in TB that I cannot access.
I would greatly appreciate any help!