• Solved

Firefox on Android does not sync

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android w… (read more)

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android

why doens't android firefox sync ?

Asked by primski 1 month ago

Answered by primski 1 month ago

  • Solved

Failure to sign-in after updating outlook password

Hi, I updated recently my outlook password and now I can't connect to outlook.office365.com using TB version 115.16.0esr (64-bit) on lubuntu version 20.04. Connection is… (read more)

Hi,

I updated recently my outlook password and now I can't connect to outlook.office365.com using TB version 115.16.0esr (64-bit) on lubuntu version 20.04. Connection is broken after password update. I have checked server settings they are all good.

I tried to clear TB cache but that didn't help. When I try to get messages from outlook, I am getting blank signing window, on top bar of pop up window it shows Enter credentials... but nothing is visible within signing window, it's all blank

Appreciate any help.

Asked by nytipnis 2 months ago

Answered by nytipnis 2 months ago

  • Solved

Why does Firefox eat up over half of my system memory?

My system memory is reading at 57% right now in task manager, that the vast majority of that is being used by Firefox. Why? Normally, this would be called a flaw in the… (read more)

My system memory is reading at 57% right now in task manager, that the vast majority of that is being used by Firefox.

Why?

Normally, this would be called a flaw in the program, not the user, as all I have done in regards to settings is "keep tabs previous open when re-opening Firefox" and "Do not automatically update" because Firefox took it upon itself to not re-open my previous tabs on the last update.

Why is this program eating up all of that memory? I have "Firefox (15)" in Task manager under "Apps" and then 13 more instances of Firefox in "Backround Processes"

Wtf?

Asked by grandmastertkoe 3 months ago

Answered by grandmastertkoe 3 months ago

  • Solved

Nuisance pop up windows

I keep getting nuisance popup prompts to sign into an old gmail account I had linked to my firefox program. I have since deleted this email from firefox and closed the g… (read more)

I keep getting nuisance popup prompts to sign into an old gmail account I had linked to my firefox program. I have since deleted this email from firefox and closed the gmail account but keep getting these popups asking me to log into this old gmail. How do I fix this??

Asked by trainguy999 1 week ago

Answered by trainguy999 1 week ago

  • Solved

Websites loading in as blank white screens.

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every … (read more)

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every fix I could that I've seen on forums like this as well as on Reddit and nothing I've tried has fixed it. From launching in Safe Mode or changing things in about:config. Before finishing this post I tried launching in safe mode, so my add-ons and plugins are disabled and it still persists with websites loading in these blank white screens. I never had this issue at first and I'm sure it started to happen after an automatic update a while back.

I need this issue sorted out so I can look and compare items from shops but most of the time a website that works and I look at it elsewhere I'm dealing with this issue. No issue looking at stuff on the internet on my phone, though I do use safari instead on my phone.

Asked by elzvalentine 1 month ago

Answered by elzvalentine 3 weeks ago

  • Solved

Windows taskbar autohide not working - taskbar not un-hiding with Firefox window maximised

The answer - on my win11-64 anyway - is to resart windows explorer with a batch file - which you run everytime the taskbar bug occurs. Every thing is magically fixed. Unt… (read more)

The answer - on my win11-64 anyway - is to resart windows explorer with a batch file - which you run everytime the taskbar bug occurs. Every thing is magically fixed. Until it isnt. Then repeat.

Asked by atriptothemoon 4 months ago

Answered by atriptothemoon 2 months ago

  • Solved

every version of ImportExportTools NG is "incompatible"

I need to import an MBOX file, but every version of ImportExportTools NG says it is incompatible with my version. I checked and it says I am up to date for Thunderbird, v… (read more)

I need to import an MBOX file, but every version of ImportExportTools NG says it is incompatible with my version. I checked and it says I am up to date for Thunderbird, version 136.0. What can I do to be able to use ImportExportTools? Or is there another way I can import the files?

Asked by FredericaMG 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Thunderbird ESR has a message “Server imap.gmail.com has disconnected”.

I have 8 email accounts on Thunderbird, 5 Gmail and 3 Outlook. My newly added Gmail account has stopped downloading email, while all the others still work as they should.… (read more)

I have 8 email accounts on Thunderbird, 5 Gmail and 3 Outlook. My newly added Gmail account has stopped downloading email, while all the others still work as they should. I keep getting pop-up messages from Thunderbird “Server imap.gmail.com has disconnected”. The problem started yesterday and only 1 of the 8 accounts. This new Gmail account is transferred from one of my Hotmail accounts. I have 7800 emails on the server waiting to come down. Alfred

Asked by Alfred Cao 2 months ago

Answered by Alfred Cao 2 months ago

  • Solved

Spell check no longer working

My messages are no longer being spell-checked as I am typing the message or just before sending the email. I think it stopped performing this function 2-4 weeks ago even… (read more)

My messages are no longer being spell-checked as I am typing the message or just before sending the email. I think it stopped performing this function 2-4 weeks ago even with both options checked under settings.

Asked by Alice Mainland 1 month ago

Answered by frisée 1 month ago

  • Solved

Error setting up new email accounts - "Unable to log in at server. Probably wrong configuration, username or password". But "Configure manually" and then "Re-test", I get "Thunderbird failed to find the settings for your email account".

All my email accounts are hosted at siteground. I recently created a new domain, website, and two email addresses there. Siteground support tested the new email addresses… (read more)

All my email accounts are hosted at siteground. I recently created a new domain, website, and two email addresses there. Siteground support tested the new email addresses and said they work fine. But when trying to set up these new email accounts in Thunderbird - 128.5.2esr (32-bit) - I keep getting error messages. I know the passwords are correct because I checked them in Settings. After the first step in setup, I always get "Configuration found at email provider". If I click "Done", I get "Unable to log in at server. Probably wrong configuration, username or password". If I click "Configure manually" and then "Re-test", I get "Thunderbird failed to find the settings for your email account".

Asked by mwrr 3 months ago

Answered by mwrr 3 months ago

  • Solved

Display error on YouTube

Hello. I have a problem with Firefox since today. When I am on YouTube I no longer see the thumbnail image of the video. However, when I am in private browsing it works f… (read more)

Hello. I have a problem with Firefox since today. When I am on YouTube I no longer see the thumbnail image of the video. However, when I am in private browsing it works fine. How can I fix this? Regards, Julian.

Asked by Julian Roux 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

New window opening when I switch tabs

Firefox has a feature where, if you select a tab and drag your cursor downwards while still pressing down on it, it will open that tab in a new window. Is there any way t… (read more)

Firefox has a feature where, if you select a tab and drag your cursor downwards while still pressing down on it, it will open that tab in a new window. Is there any way to disable this? I am frequently opening tabs in new windows when I'm just trying to view them and it drives me mad. I never use this feature intentionally- I am constantly using on accident due to quickly moving my cursor away from the tab bar to view the tab I just opened. Thank you.

Asked by juliarosepowers 1 month ago

Answered by careca 1 month ago

  • Solved

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work. The installer (Firefox Setup 115.18.0.esr.exe) seems to t… (read more)

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

Asked by lee.roll 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Problems accessing Google products on FF

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10: Gmail (mail.google.com) became completely inaccessible Google Maps (maps.go… (read more)

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10:

  • Gmail (mail.google.com) became completely inaccessible
  • Google Maps (maps.google.com) opens normally, but app icons stopped displaying correctly (as in attached screenshot)

Comments:

  • Gmail and Google Maps are accessible normally on Chrome and Edge
  • YouTube (which is another Google product) works fine on my FF
  • Tried refreshing FF then tried clearing all cookies, caches, and browsing history, but made no improvement of any kind.

Any advice?

Asked by Khalid 2 weeks ago

Answered by Khalid 2 weeks ago

  • Solved

how to add another email to inbox folder

I tried the help article, but it seems to be out of date and doesn't match what I see. I have an Inbox with 4 emails. Then I have another email that has an inbox bene… (read more)

I tried the help article, but it seems to be out of date and doesn't match what I see.

I have an Inbox with 4 emails.

Then I have another email that has an inbox beneath. I'd like to add this fifth inbox to the global inbox.

Asked by marcusschell 3 months ago

Answered by david 3 months ago

  • Solved

Firefox is not working with Rabby Wallet and Metamask extensions.

Dear Sir, Firefox is not working with Rabby Wallet and Metamask extensions. It does no pop-up the window to see the transaction and sign it. Firefox 134.0.1 (64-bit).… (read more)

Dear Sir,

Firefox is not working with Rabby Wallet and Metamask extensions.

It does no pop-up the window to see the transaction and sign it. Firefox 134.0.1 (64-bit). Windows 10 Home.

On Metamask at least I can click on the pinned extension and see the window. However it´s not the expected behavior, because it should open the pop-up automatically. With Rabby wallet it is impossible to proceed, even clicking on the extension icon.

Please fix it.

Asked by mistermunir 2 months ago

Answered by mistermunir 2 months ago

  • Solved

Images are blank when returning a search

Images are blank from search results using Firefox on iOS. Safari works. Images are NOT set to be blocked in settings. Tried to toggle this setting with no change. … (read more)

Images are blank from search results using Firefox on iOS. Safari works. Images are NOT set to be blocked in settings. Tried to toggle this setting with no change.

Asked by ian.reid 2 months ago

Answered by ian.reid 2 months ago

  • Solved

Problems inserting an image into email

I started a new email to which I wanted to insert a screenshot png file. When I 'pasted' the screenshot into the body of the email, it opened a new new email, (deleted t… (read more)

I started a new email to which I wanted to insert a screenshot png file. When I 'pasted' the screenshot into the body of the email, it opened a new new email, (deleted the original draft text) and attached the screenshot. Not the result I was looking for. Is it not possible to embed an image into the body of an email?

Asked by pops3 2 months ago

Answered by pops3 2 months ago

  • Solved

Inbox won't load, only cycles

Thunderbird has been working fine for years, and a few days ago I went to check email and the program only cycles and won't respond, I've done the regular things, like r… (read more)

Thunderbird has been working fine for years, and a few days ago I went to check email and the program only cycles and won't respond, I've done the regular things, like restart the modem, computer and redownload the program. I have windows 11 home, on a laptop, and thunderbird has about 100 saved messages.

Asked by dsodapopper 3 months ago

Answered by dsodapopper 3 months ago