Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Inbox inexplicably grows in size creating duplicate entries

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by guigs

more options

The Thunderbird InBox shows a new item every few seconds or minutes. Duplicates of entries appear. This happens without apparent reason or trigger. A clean installation of Ubuntu 13.10 was done and, using the built in "software center" of Ubuntu, Thunderbird was installed. There was an appreciable backlog of E-Mail that was downloaded (400 items) and then the number of items began to increase when the operator began to delete selected messages. E-Mail items have grown to over 1000 without any new messages being received. Emptying Trash or doing additional deletions does not improve things. Settings have been reviewed without identifying any abnormality. The server setting is POP. No additional plug-ins, applications, etc beyond those intrinsic to Ubuntu 13.10 plain installation.

Assistance will be greatly appreciated.

All Replies (1)

more options

Hi Zoroso,

Thank you for your question. Thunderbird and Gmail

If the mail is downloading repeatedly, these instructions will resolve the issue

If the mail is duplicated and needs to be cleaned up these instructions will guide you

If you have any other issues, please report back and we are happy to help.