Firefox crashes
Please help me fix the crashes. This happens every time that I click on the icon. Please rephrase the 30,000 characters. I don't know what that means, and how to get rid of the extra characters.
All Replies (4)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
Here are some of the crash report ids. What is the next step?
bp-44702af9-7330-4f0a-9af3-646172140226 54 minutes ago bp-f67140c5-83d0-445a-9f76-ea67f2140226 54 minutes ago bp-05d51ea7-33d4-4203-9a05-100b82140226
See:
- bug 973138 - startup crash in __fnNCDESTROY (mostly with MovieMode.48CA2AEFA22D.dll)
Maybe you can help in this bug and attach the MovieMode.48CA2AEFA22D.dll file that shows in the module list of your crash reports.
What is the location of this MovieMode.48CA2AEFA22D.dll file?
Do you know where you got this file?
Movie Mode does not ring a bell. Is it possible to search my PC for it?