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Persistant problems with FF 27.0.1 on Windows 7/64

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I seem to have a persistent problem with Firefox 27.0.1 and my MSN homepage. When I open FF, it takes me to both my Outlook Mail page and My MSN pages in two separate tabs. Outlook Mail had a problem taking my correct password, but that issue seems to have resolved itself (I did clear all cookies and caches related to the website). But My MSN is still giving me this message...

"The page you have requested cannot be found. The web page you were attempting to view may not exist or may have moved — try checking the web address for typos."

I tried the same thing as I did with Outlook (deleted cookies and caches), but the problem persists. I disabled all plugins, and still no luck. The MSN Homepage comes up, and I'm shown as logged into My MSN, but when I click the My MSN link, I get the "The page you have requested..." message.

Another issue relating to both websites is password remembering. FF will NOT ask to remember the passwords for those sites. I have Remember Passwords box checked in Settings and it does for other sites, but not my Homepage(s). Clearing cookies/caches didn't help, and the password is not listed in the Remembered Passwords page of Settings.

Finally, Firefox on my home laptop (Windows 7/64 as well) freezes and crashes a lot, as well as displayes a warning there is something with Flash, which I have updated many times over.

I used to use Internet Explorer as a browser exclusively until I started having problems with certain websites not allowing me to log in. I realized it was not the website, but some incompatibility with IE. I started using Firefox, and fouind no problems, and heard it was more secure and easier to configure than Internet Explorer anyway. But since these problems started occurring (especially with NO way for me to log onto My MSN), I have to go back to using IE (except for select website logons), which is disappointing :-(.

I seem to have a persistent problem with Firefox 27.0.1 and my MSN homepage. When I open FF, it takes me to both my Outlook Mail page and My MSN pages in two separate tabs. Outlook Mail had a problem taking my correct password, but that issue seems to have resolved itself (I did clear all cookies and caches related to the website). But My MSN is still giving me this message... "The page you have requested cannot be found. The web page you were attempting to view may not exist or may have moved — try checking the web address for typos." I tried the same thing as I did with Outlook (deleted cookies and caches), but the problem persists. I disabled all plugins, and still no luck. The MSN Homepage comes up, and I'm shown as logged into My MSN, but when I click the My MSN link, I get the "The page you have requested..." message. Another issue relating to both websites is password remembering. FF will NOT ask to remember the passwords for those sites. I have Remember Passwords box checked in Settings and it does for other sites, but not my Homepage(s). Clearing cookies/caches didn't help, and the password is not listed in the Remembered Passwords page of Settings. Finally, Firefox on my home laptop (Windows 7/64 as well) freezes and crashes a lot, as well as displayes a warning there is something with Flash, which I have updated many times over. I used to use Internet Explorer as a browser exclusively until I started having problems with certain websites not allowing me to log in. I realized it was not the website, but some incompatibility with IE. I started using Firefox, and fouind no problems, and heard it was more secure and easier to configure than Internet Explorer anyway. But since these problems started occurring (especially with NO way for me to log onto My MSN), I have to go back to using IE (except for select website logons), which is disappointing :-(.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • LastPass Plugin
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.1.3
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • 5.1.20913.0

Application

  • Firefox 27.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0.1/WINNT/en-US/

Extensions

  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Ghostery 5.1.1 (firefox@ghostery.com)
  • LastPass 3.1.0 (support@lastpass.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 10-31-2013
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
  • browser.startup.homepage: https://bay175.mail.live.com/default.aspx?id=64855&rru=inbox|http://my.msn.com/
  • browser.startup.homepage_override.buildID: 20140212131424
  • browser.startup.homepage_override.mstone: 27.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 27.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1393260763
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1391647043

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
840 solutions 12326 answers

Some web sites send a signal to web browsers that tells them to disable auto-form-fill. Go to the Mozilla Add-ons Web Page (There’s a lot of good stuff here). Check out an add-on called Remember Passwords.

Some web sites send a signal to web browsers that tells them to disable auto-form-fill. Go to the '''''[https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page]''''' (There’s a lot of good stuff here). Check out an add-on called '''''[https://addons.mozilla.org/en-US/firefox/addon/remember-passwords/ Remember Passwords.]'''''
FredMcD
  • Top 10 Contributor
840 solutions 12326 answers

Helpful Reply

About your home page; Manually set up Firefox with the window(s) and tab(s) the way you want them to be. Then; Firefox Options > General > Homepage. Press the button labeled 'Use Current.'

=========================

Open a new window or tab. In the address bar, type about:config. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter browser.newtab.url and press enter. browser.newtab.url tells Firefox what to show when a new tab is opened. If you want, right click and select Modify. You can change the setting to;

about:home (Firefox default home page),
about:newtab (shows the sites most visited),
about:blank (a blank page),
or you can enter any web page you want.

The same instructions are used for the new window setting, listed as browser.startup.homepage.

About your home page; Manually set up Firefox with the window(s) and tab(s) the way you want them to be. Then; '''''Firefox Options > General > Homepage'''''. Press the button labeled ''''Use Current'''.' ===================================== Open a new window or tab. In the address bar, type '''''about:config'''''. If a warning screen comes up, press the '''''Be Careful''''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter '''''browser.newtab.url''''' and press enter. '''''browser.newtab.url''''' tells Firefox what to show when a new tab is opened. If you want, right click and select '''''Modify'''''. You can change the setting to;<BR><BR>about:home (Firefox default home page),<BR> about:newtab (shows the sites most visited),<BR> about:blank (a blank page),<BR> or you can enter any web page you want.<BR><BR> The same instructions are used for the new window setting, listed as '''''browser.startup.homepage'''''.
FredMcD
  • Top 10 Contributor
840 solutions 12326 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!