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Firefox crashes

  • 1 reply
  • 4 have this problem
  • 2 views
  • Last reply by cor-el

evyasa89
evyasa89
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Firefox crashes, especially when I have two tabs open. Restarting in safe mode hasn't helped -- crashed anyway. Crash report: bp-6307754f-815f-4b86-81bd-66ccd2140213

Processed the crashed report on MOZILLA CRASH REPORTS and here is what I got:

UUID 6307754f-815f-4b86-81bd-66ccd2140213 Date Processed 2014-02-13 21:19:56.714656 Uptime 64 Last Crash 899 seconds before submission Install Age 4749998 since version was first installed. Install Time 2013-12-20 21:53:23 Product Firefox Version 26.0 Build ID 20131205075310 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x10001068 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.10.4885

Processor Notes sp-processor06_phx1_mozilla_com.14259:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AA15F7A-6E36-4642-ACB5-82580D2A10F9}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AA15F7A-6E36-4642-ACB5-82580D2A10F9}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A144B89-259F-4EF0-AF0A-BAC4B0D64A79}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A144B89-259F-4EF0-AF0A-BAC4B0D64A79}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5DAC6A5-9393-45B2-8EEE-14216CC448FA}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5DAC6A5-9393-45B2-8EEE-14216CC448FA}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B8788BA-5BE3-4195-960B-66B6B7A92F98}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B8788BA-5BE3-4195-960B-66B6B7A92F98}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D1449436-9CDE-4670-9435-EA70D85091CF}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D1449436-9CDE-4670-9435-EA70D85091CF}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9FDF82CF-92BC-4A3B-948A-D1C9A9563908}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9FDF82CF-92BC-4A3B-948A-D1C9A9563908}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C95939F-049E-4D89-9B62-49C8DC97C6AA}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C95939F-049E-4D89-9B62-49C8DC97C6AA}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x2772

Total Virtual Memory

2147352576

Available Virtual Memory

1852551168

System Memory Use Percentage

92

Available Page File

5427200

Available Physical Memory

80670720

Firefox crashes, especially when I have two tabs open. Restarting in safe mode hasn't helped -- crashed anyway. Crash report: bp-6307754f-815f-4b86-81bd-66ccd2140213 Processed the crashed report on MOZILLA CRASH REPORTS and here is what I got: UUID 6307754f-815f-4b86-81bd-66ccd2140213 Date Processed 2014-02-13 21:19:56.714656 Uptime 64 Last Crash 899 seconds before submission Install Age 4749998 since version was first installed. Install Time 2013-12-20 21:53:23 Product Firefox Version 26.0 Build ID 20131205075310 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x10001068 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.10.4885 Processor Notes sp-processor06_phx1_mozilla_com.14259:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AA15F7A-6E36-4642-ACB5-82580D2A10F9}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AA15F7A-6E36-4642-ACB5-82580D2A10F9}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A144B89-259F-4EF0-AF0A-BAC4B0D64A79}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A144B89-259F-4EF0-AF0A-BAC4B0D64A79}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5DAC6A5-9393-45B2-8EEE-14216CC448FA}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5DAC6A5-9393-45B2-8EEE-14216CC448FA}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B8788BA-5BE3-4195-960B-66B6B7A92F98}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B8788BA-5BE3-4195-960B-66B6B7A92F98}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D1449436-9CDE-4670-9435-EA70D85091CF}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D1449436-9CDE-4670-9435-EA70D85091CF}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9FDF82CF-92BC-4A3B-948A-D1C9A9563908}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9FDF82CF-92BC-4A3B-948A-D1C9A9563908}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C95939F-049E-4D89-9B62-49C8DC97C6AA}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C95939F-049E-4D89-9B62-49C8DC97C6AA}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x8086 Adapter Device ID 0x2772 Total Virtual Memory 2147352576 Available Virtual Memory 1852551168 System Memory Use Percentage 92 Available Page File 5427200 Available Physical Memory 80670720

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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This is a problem that you computer runs out of memory: System Memory Use Percentage: 92

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.