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Mozilla Firefox 26.0 will not allow transactions to be completed on numerous sites. It causes the payment (of bills) to cycle back to the beginning! Please fix!

  • 2 replies
  • 2 have this problem
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  • Last reply by cor-el

useinternetexplorerinstead
useinternetexplorerinstead
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In paying bills at numerous sites, Mozilla Firefox 26.0 allows the information to be selected all the way through the process. However, upon taking the final step (confirm the payment), all of the websites want to revert back to the beginning of payment process. In calling technical support for several of these sites, they have indicated that the problem is not on their end. When I used Internet Explorer, I had no problems paying the bills.

I like using Mozilla Firefox because it is supposedly more secure then Internet Explorer.

In paying bills at numerous sites, Mozilla Firefox 26.0 allows the information to be selected all the way through the process. However, upon taking the final step (confirm the payment), all of the websites want to revert back to the beginning of payment process. In calling technical support for several of these sites, they have indicated that the problem is not on their end. When I used Internet Explorer, I had no problems paying the bills. I like using Mozilla Firefox because it is supposedly more secure then Internet Explorer.

All Replies (2)

iamjayakumars
iamjayakumars
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for all domains on the about:permissions page or for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Page Info > Security"
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab