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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by cor-el

capeavionics
capeavionics
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bp-a4b8430b-de3d-46cf-8784-eeb3d2140105 05/01/2014 10:57 
bp-1e85cf8e-7281-4e15-ace9-385022140105 05/01/2014 09:37 
bp-ea7ca92b-d07d-4f34-8c2a-33b962140105 05/01/2014 09:30 
bp-84555d45-5941-4280-ac39-154702140105 05/01/2014 09:28 
aee653c7-fa2f-4d76-a7e1-d1afc51a50f9 05/01/2014 09:04 
2823bb44-31cf-41e9-b2d3-e4006ad65d06 05/01/2014 09:02 
bp-54978722-5feb-40cc-b22a-cf7472140105 05/01/2014 08:55 
bp-0de06f65-32ca-4f9e-891f-a73d32140105 05/01/2014 08:47 
bp-7377de83-5c60-4fef-bb42-854302140105 05/01/2014 08:43 
2c937f74-4c9a-44a5-af1c-1f0f2ed41b8f 05/01/2014 00:14 
bp-b9aa4266-5c5a-46ef-8591-a1dc92140104 04/01/2014 23:38 
bp-833716ca-caa0-40e6-82dd-31a722140104 04/01/2014 20:36 
bp-ee801986-2488-4e43-bdd1-11a282140104 04/01/2014 20:35 
bp-56fada4a-98eb-40f7-89c2-ce71b2140104 04/01/2014 18:14 
bp-5e3b500a-b147-4675-b0a5-356332140104 04/01/2014 16:18 
bp-656c6e5b-2db6-47bf-878e-45c672140104 04/01/2014 16:13 
385bd3d9-89f9-4ffd-ac4a-98d9e16c40f2 04/01/2014 15:21 
bp-e5fdd07c-d1bc-4c83-97be-509112140104 04/01/2014 13:15 
bp-34fd4177-1cd8-4382-8ec8-6b8ef2140104 04/01/2014 12:40 
bp-7d4af297-467a-4bcc-8fda-443302140104 04/01/2014 12:34 
bp-9ef6fd54-b632-4136-bec6-f7add2140104 04/01/2014 09:04 
bp-6465af91-b7f7-4d2e-addd-b348b2140104 04/01/2014 08:01

Help My FF crashes every 5 minutes - sometimes even more Here is a list of recent about:crashes

<pre> bp-a4b8430b-de3d-46cf-8784-eeb3d2140105 05/01/2014 10:57 bp-1e85cf8e-7281-4e15-ace9-385022140105 05/01/2014 09:37 bp-ea7ca92b-d07d-4f34-8c2a-33b962140105 05/01/2014 09:30 bp-84555d45-5941-4280-ac39-154702140105 05/01/2014 09:28 aee653c7-fa2f-4d76-a7e1-d1afc51a50f9 05/01/2014 09:04 2823bb44-31cf-41e9-b2d3-e4006ad65d06 05/01/2014 09:02 bp-54978722-5feb-40cc-b22a-cf7472140105 05/01/2014 08:55 bp-0de06f65-32ca-4f9e-891f-a73d32140105 05/01/2014 08:47 bp-7377de83-5c60-4fef-bb42-854302140105 05/01/2014 08:43 2c937f74-4c9a-44a5-af1c-1f0f2ed41b8f 05/01/2014 00:14 bp-b9aa4266-5c5a-46ef-8591-a1dc92140104 04/01/2014 23:38 bp-833716ca-caa0-40e6-82dd-31a722140104 04/01/2014 20:36 bp-ee801986-2488-4e43-bdd1-11a282140104 04/01/2014 20:35 bp-56fada4a-98eb-40f7-89c2-ce71b2140104 04/01/2014 18:14 bp-5e3b500a-b147-4675-b0a5-356332140104 04/01/2014 16:18 bp-656c6e5b-2db6-47bf-878e-45c672140104 04/01/2014 16:13 385bd3d9-89f9-4ffd-ac4a-98d9e16c40f2 04/01/2014 15:21 bp-e5fdd07c-d1bc-4c83-97be-509112140104 04/01/2014 13:15 bp-34fd4177-1cd8-4382-8ec8-6b8ef2140104 04/01/2014 12:40 bp-7d4af297-467a-4bcc-8fda-443302140104 04/01/2014 12:34 bp-9ef6fd54-b632-4136-bec6-f7add2140104 04/01/2014 09:04 bp-6465af91-b7f7-4d2e-addd-b348b2140104 04/01/2014 08:01 </pre> Help My FF crashes every 5 minutes - sometimes even more Here is a list of recent about:crashes

Modified by cor-el

All Replies (2)

John99
John99
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Hi apeavionics,

Sorry not sure the exact reason but if you try in safe mode and with all plugins disabled and then paste in another 3 or 4 Crash IDs maybe that will help (It could even prevent the crashes).

  1. Try Firefox in safe mode,and with all plugns disabled. See:
    Diagnose Firefox issues using Troubleshoot Mode
    Disable or remove Add-ons_how-to-disable-plugins
  2. If that fails to help try again from safe mode but this time with a new additional clean profile.
    Profile Manager - Create, remove or switch Firefox profiles_creating-a-profile
  3. Please post back with how you get on. If crashes continue please paste another 3 or 4 crash report IDs in to your reply.
    • Please confirm (or otherwise) that the Crash IDs were from safe mode and with plugins disabled.

For forum cross referencing purposes

  • Reports for Your Crash report IDs
    1. bp-a4b8430b-de3d-46cf-8784-eeb3d2140105
      bp-1e85cf8e-7281-4e15-ace9-385022140105
      bp-ea7ca92b-d07d-4f34-8c2a-33b962140105
      bp-84555d45-5941-4280-ac39-154702140105
      ....
    2. bp-54978722-5feb-40cc-b22a-cf7472140105
    3. bp-b9aa4266-5c5a-46ef-8591-a1dc92140104
      bp-ee801986-2488-4e43-bdd1-11a282140104
      bp-56fada4a-98eb-40f7-89c2-ce71b2140104
      .....
  • Crash
    1. Signature: nsTArrayElementTraits<unsigned char>::Construct<unsigned int>(unsigned char*, unsigned int const&)
    2. nsTextFrame::GetTrimmedOffsets(nsTextFragment const*, bool)
    3. Signature: memcpy | nsTArray_Impl<unsigned int, nsTArrayInfallibleAllocator>::AppendElements<unsigned int>(unsigned int const*, unsigned int)
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This looks like a problem with the phishing protection database (mozilla::safebrowsing).

You can try to delete (or rename) the safebrowsing folder in the parent location of the disk cache.
You can find the location of the disk cache on the about:cache page, open this page via the location bar, and go up one level (i.e. remove the trailing Cache part).