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The minute I try to sign on to my aol account firefox crashes

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  • 2 have this problem
  • Last reply by guigs

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I can sign on to some other sites and firefox works fine but the minute I sign on to aol it crashes

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Hi herls123,

Thank you for contacting support. Since Firefox is crashing when you open up aol, if you relaunch Firefox and just open aol, does it also crash?

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.  
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

We look forward to your reply!