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all url's stuck connecting. uninstalled and reinstalled no help. deleted parental lock file, no help

Posted

I have been using FF for over 2 years. Suddenly 2 days ago it will not load any web sites. Just get stuck in connecting. no error messages. Tried to upgrade. No help. Uninstalled (keeping user info). Re-installed. Still have same problem. Read through your help. Deleted parental lock file, no help

I have been using FF for over 2 years. Suddenly 2 days ago it will not load any web sites. Just get stuck in connecting. no error messages. Tried to upgrade. No help. Uninstalled (keeping user info). Re-installed. Still have same problem. Read through your help. Deleted parental lock file, no help

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36

More Information

my computer will not open an xpi extension

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

hello weswitt, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

hello weswitt, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: [[Fix problems connecting to websites after updating Firefox]]

Question owner

Forgot to mention. I have no problem viewing all sites with Chrome and IE

Forgot to mention. I have no problem viewing all sites with Chrome and IE

Question owner

Windows firewall and Norton firewall are off ( they were already off) I also have ran Norton and Malwarebyte and have no viruses.

Windows firewall and Norton firewall are off ( they were already off) I also have ran Norton and Malwarebyte and have no viruses.
patrickmc
  • Administrator
  • Moderator
35 solutions 224 answers

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you. Patrick

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you. Patrick