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cannot excess pdf files on my email

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when i click on pdf files on my email a blank screen happens. can you help? I've tried downloading all information pertaining to this and get no good response.

when i click on pdf files on my email a blank screen happens. can you help? I've tried downloading all information pertaining to this and get no good response.

Additional System Details

Installed Plug-ins

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2e12
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: w3i&type=W3i_DS,157,0_0,Search,20130311,6902,0,65,0
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1384929951
  • places.history.expiration.transient_current_max_pages: 51895
  • plugin.disable_full_page_plugin_for_types: application/vnd.adobe.xfdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.npdeployjava: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383979598

Misc

  • User JS: Yes
  • Accessibility: No
iamjayakumars 493 solutions 5983 answers

Goto Firefox Menu > Tools > Options

  • Application > Search for "PDF" and change the Action "View in Firefox"

Are you using gmail ?

gmail used google drive, to view the PDF. Try to refresh if it shows blank screen

Goto Firefox Menu > Tools > Options *Application > Search for "PDF" and change the Action "View in Firefox" Are you using gmail ? gmail used google drive, to view the PDF. Try to refresh if it shows blank screen

Question owner

I am not using gmail. I use aol

I am not using gmail. I use aol

Question owner

I am not using gmail I use aol

I am not using gmail I use aol
iamjayakumars 493 solutions 5983 answers

Okie. Did you tried the Setting, which i mentioned in my previous comment

Okie. Did you tried the Setting, which i mentioned in my previous comment
Pamela 3 solutions 55 answers

Which pdf software are you using. Have you tried updating your pdf software.

Which pdf software are you using. Have you tried updating your pdf software.

Question owner

Can you help me? I just paid Acrobat $25.oo a year to get pdf but I still can not access it.

Can you help me? I just paid Acrobat $25.oo a year to get pdf but I still can not access it.
cor-el
  • Top 10 Contributor
  • Moderator
17698 solutions 160142 answers

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer).

See also:


Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise. You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications". You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer. You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer). See also: *https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them ---- Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox. The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself. The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. *http://kb.mozillazine.org/Preferences_not_saved
Pamela 3 solutions 55 answers

I got he same problem and I update Adobe and the problem was solved.

I got he same problem and I update Adobe and the problem was solved.
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

One thing you can try is to download the PDF file to your system, and then open it.

One thing you can try is to download the PDF file to your system, and then open it.