X
Tap here to go to the mobile version of the site.

Support Forum

Clearing temporary files in Win7 has bad effects in FireFox

Posted

I made a BIG mistake and went through the process of clearing temporary internet files in WIndows 7. I now have several frequently used Web sites which are not coming up correctly. For example, when I select ancestry.com there is a button to sign in but clicking on it does not give me a signin window. My normal home page of www.slac.stanford.edu brings up a list of text items but not the picture that I expect. There are several others which should have buttons to click on but do not. These all work correctly if I use IE but something happened when I cleared the temporary files which is causing Firefox to interact with these sites incorrectly. There must be a setting someplace that got cleared. Where do I look and/or how do I get my familiar Firefox back?

I made a BIG mistake and went through the process of clearing temporary internet files in WIndows 7. I now have several frequently used Web sites which are not coming up correctly. For example, when I select ancestry.com there is a button to sign in but clicking on it does not give me a signin window. My normal home page of www.slac.stanford.edu brings up a list of text items but not the picture that I expect. There are several others which should have buttons to click on but do not. These all work correctly if I use IE but something happened when I cleared the temporary files which is causing Firefox to interact with these sites incorrectly. There must be a setting someplace that got cleared. Where do I look and/or how do I get my familiar Firefox back?

Chosen solution

I gave up trying to find and fix the glitch. I uninstalled Firefox and reinstalled it. No change when I told it to not remove my user data and settings. So I backed up my bookmarks and uninstalled it again, this time telling it to clear user data and settings. This time the reinstall seems to have fixed the problem.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Windows Activation Technologies Plugin for Mozilla
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Motive Plugin for Mozilla Browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12737 solutions 117068 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:

Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot. ----- Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings. Make sure that you allow pages to choose their own colors. *Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above" Note that these settings affect background images. See also: *http://kb.mozillazine.org/Website_colors_are_wrong

Question owner

Screenshot attached (hopefully) of the slac.stanford.edu home page.

Screenshot attached (hopefully) of the slac.stanford.edu home page.

Question owner

Additional screen shots -- one using IE and the other with the problem in FIrefox. I have run Firefox in safe mode and checked plugins. They seem to be ok. There has to be something that got deleted or changed when I "cleaned" stuff.

Additional screen shots -- one using IE and the other with the problem in FIrefox. I have run Firefox in safe mode and checked plugins. They seem to be ok. There has to be something that got deleted or changed when I "cleaned" stuff.

Chosen Solution

I gave up trying to find and fix the glitch. I uninstalled Firefox and reinstalled it. No change when I told it to not remove my user data and settings. So I backed up my bookmarks and uninstalled it again, this time telling it to clear user data and settings. This time the reinstall seems to have fixed the problem.

I gave up trying to find and fix the glitch. I uninstalled Firefox and reinstalled it. No change when I told it to not remove my user data and settings. So I backed up my bookmarks and uninstalled it again, this time telling it to clear user data and settings. This time the reinstall seems to have fixed the problem.