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Yahoo.com only loads in text format. How do I fix it?

Posted

Whenever I try to load Yahoo.com I only get text format: just a list down the sides, no images/videos, blue background. Have tried on other browsers as well but Firefox is my main one, so I'd like to get it fixed here if possible. Have also tried clearing cache/cookies and resetting, but nothing helps.

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Additional System Details

Installed Plug-ins

  • Version 4.9.1.16010
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Shockwave Flash 11.9 r900
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • 5.1.20513.0
  • Office Live Update v1.0
  • RealPlayer Plugin
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Facebook Video Calling by Skype
  • DivX Plus Web Player version 2.2.0.55
  • DivX VOD Helper Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

It sounds like there may be an issue with Firefox loading CSS files for the webpages.


Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

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Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

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