Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by astrange

more options

mozilla firefox crashes randomly and quite frequently. I have reinstalled fresh copy of mozilla and updated all plugins. ID: e20ef0f0-91d4-437d-82a1-dc4242131108

mozilla firefox crashes randomly and quite frequently. I have reinstalled fresh copy of mozilla and updated all plugins. ID: e20ef0f0-91d4-437d-82a1-dc4242131108

All Replies (3)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report ID's that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

That is a problem with Garbage Collection (GC) and those problems are usually not easy to solve.
They can come up at any time, usually by referring to memory that if no longer allocated and had been freed.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

more options

Thanks. Will try this one. Happens frequently for me.