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firefox crashes while trying to print

EmployeeOfTheMonth
EmployeeOfTheMonth
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Hello, an employee has the problem that his Firefox crashes everytime he tries to print. I tried many things, like updated the printer driver, reinstalled firefox, turned off the hardware speed up at firefox (don't know the actual english word). Nothing worked. Printing out of other programs works without issues. I'll add a few informations:

about:crashes reports: bp-14f9a853-f0cb-43b1-bdf5-0e3db2131015 bp-b650bb0e-57ec-43a1-9ebf-ae6d22131015 bp-389f366c-94bs-43ff-900e-22ee42131015

Those reports appeared when i tried to print and firefox crashed. Hope this information helps.

Have a nice day

Hello, an employee has the problem that his Firefox crashes everytime he tries to print. I tried many things, like updated the printer driver, reinstalled firefox, turned off the hardware speed up at firefox (don't know the actual english word). Nothing worked. Printing out of other programs works without issues. I'll add a few informations: about:crashes reports: bp-14f9a853-f0cb-43b1-bdf5-0e3db2131015 bp-b650bb0e-57ec-43a1-9ebf-ae6d22131015 bp-389f366c-94bs-43ff-900e-22ee42131015 Those reports appeared when i tried to print and firefox crashed. Hope this information helps. Have a nice day

Chosen solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

Go to Firefox > Help > Troubleshooting Information. Click the "Reset Firefox" button. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. Firefox will open with all factory defaults applied. Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 1

All Replies (3)

Dyvik Chenna
Dyvik Chenna
  • Locale Leader
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Chosen Solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

Go to Firefox > Help > Troubleshooting Information. Click the "Reset Firefox" button. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. Firefox will open with all factory defaults applied. Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

EmployeeOfTheMonth
EmployeeOfTheMonth Question owner
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Thanks for the (default common) response. It worked.

Greetings.

Dyvik Chenna
Dyvik Chenna
  • Locale Leader
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You are welcome. Thanks for using Firefox,come again.