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Firefox coming up all black, won't open in safe mode?

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by Sophierae

Sophierae
Sophierae
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I had this problem a couple of moths ago, I think with the earlier version of Firefox too. When I open it, the page is all black, and any page I try to go to is too. Last time, I was able to open it in safe mode and fix the problem, but when I tried that this time, it didn't work - the start page was still black and nothing else would load. Help?

I had this problem a couple of moths ago, I think with the earlier version of Firefox too. When I open it, the page is all black, and any page I try to go to is too. Last time, I was able to open it in safe mode and fix the problem, but when I tried that this time, it didn't work - the start page was still black and nothing else would load. Help?

All Replies (2)

user709721
user709721
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back soon!

Hope this helps!

Curtis

Sophierae
Sophierae Question owner
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I tried uninstalling and reinstalling Firefox but everything is still coming up black. Anything else I can try?