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Government websites are untrusted now?

Posted

The situation with the untrusted websites error message is getting ridiculous. I am using a computer in a library today. hundreds of people a day use the computers here. This is not just a problem manifesting on one individual's personal computer at home, but is affecting thousands of public computer users just in the city where I live EVERY DAY and Mozilla is giving advice to check settings, try changing this or that etc. NO, this THIS PROBLEM NEEDS TO BE ADDRESSED AT THE DEVELOPMENT LEVEL.

The fact that government websites such as www.irs.gov are bringing up this warning in places where computers are made available as a public service is a PROBLEM, and it is one that the individual users can do absolutely nothing about. This isn't just the IRS website, but almost EVERY government website, local or federal, brings up this warning. The time and date on all the computers here at the library appear to be correct. Most public computers operate according to out-of-the-box defaults and don't give users access to change anything.

There is SOMETHING WRONG with the mechanism that causes this error message to be displayed. It is not protecting anyone when they can't get information about laws, ordinances, business development, and government programs. something here needs to be re-thought. Government websites have certificates, just like all websites. It is hard to believe they would all come up as untrusted. I have seen myself many websites come up with this warning and then another message saying that an exception isn't needed because the website HAS A TRUSTED CERTIFICATE... so what gives? Please have the devs take a serious look into the matter.

Troubleshooting information is not available. Users have very limited access to controls.

The situation with the untrusted websites error message is getting ridiculous. I am using a computer in a library today. hundreds of people a day use the computers here. This is not just a problem manifesting on one individual's personal computer at home, but is affecting thousands of public computer users just in the city where I live EVERY DAY and Mozilla is giving advice to check settings, try changing this or that etc. NO, this THIS PROBLEM NEEDS TO BE ADDRESSED AT THE DEVELOPMENT LEVEL. The fact that government websites such as www.irs.gov are bringing up this warning in places where computers are made available as a public service is a PROBLEM, and it is one that the individual users can do absolutely nothing about. This isn't just the IRS website, but almost EVERY government website, local or federal, brings up this warning. The time and date on all the computers here at the library appear to be correct. Most public computers operate according to out-of-the-box defaults and don't give users access to change anything. There is SOMETHING WRONG with the mechanism that causes this error message to be displayed. It is not protecting anyone when they can't get information about laws, ordinances, business development, and government programs. something here needs to be re-thought. Government websites have certificates, just like all websites. It is hard to believe they would all come up as untrusted. I have seen myself many websites come up with this warning and then another message saying that an exception isn't needed because the website HAS A TRUSTED CERTIFICATE... so what gives? Please have the devs take a serious look into the matter. Troubleshooting information is not available. Users have very limited access to controls.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • Shockwave Flash 10.0 r32
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 4.0.51204.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • 3DVIA player(5.0.0.12). For more information, visit the 3DVIA player web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 ( .NET CLR 3.5.30729)

More Information

kobe 441 solutions 5048 answers

Can you update firefox from a 2 year old version, the current version is 23, not 3.5. (You might want to ask, if youre not the admin to update firefox as such a old version isnt secure as the newer versions due to the fact vunerabilities are found and fixed) See Update Firefox to the latest release and "This Connection is Untrusted" error message appears - What to do.

Can you update firefox from a 2 year old version, the current version is 23, not 3.5. (You might want to ask, if youre not the admin to update firefox as such a old version isnt secure as the newer versions due to the fact vunerabilities are found and fixed) See [[Update Firefox to the latest version]] and [["This Connection is Untrusted" error message appears - What to do]].
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

The www.irs.gov website doesn't seem to have a valid certificate installed

Technical Details
        
        www.irs.gov uses an invalid security certificate.

The certificate is only valid for the following names:
  *.akamaihd.net , *.akamaihd-staging.net , a248.e.akamai.net  

(Error code: ssl_error_bad_cert_domain)

Websites need to make sure to send a full certificate chain to avoid getting an untrusted error message.

Note that Firefox may prefer a secure connection if you have ever visited a secure page on that domain.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

The www.irs.gov website doesn't seem to have a valid certificate installed <pre><nowiki> Technical Details www.irs.gov uses an invalid security certificate. The certificate is only valid for the following names: *.akamaihd.net , *.akamaihd-staging.net , a248.e.akamai.net (Error code: ssl_error_bad_cert_domain)</nowiki></pre> Websites need to make sure to send a full certificate chain to avoid getting an untrusted error message. *http://www.networking4all.com/en/support/tools/site+check/ Note that Firefox may prefer a secure connection if you have ever visited a secure page on that domain. You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40300 answers

"Most public computers operate according to out-of-the-box defaults and don't give users access to change anything. "

When users are prevented from changing anything in Firefox and have limited access to "controls", the installation is far from being out-of-the-box.

''' "Most public computers operate according to out-of-the-box defaults and don't give users access to change anything. " ''' When users are prevented from changing anything in Firefox and have limited access to "controls", the installation is far from being out-of-the-box.