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I receive pop-ups on my Firefox screens from TUVARO, an irritating and worthless add-on; however, their instructions for removal do not work; please help!

Posted

The Tuvaro software, which apparently is added to my Mozilla apps, contains a link (?) with each word that is highlighted on my various websites. When I click, it tells me I can disable and then reset my screen and the irritating, and worthless, links will no longer be displayed. Within a few seconds, however, the Tuvaro reappears, oftentimes on different words. When I click on the link (?) and select the instructions for removal from Mozilla Firefox, the means to remove also does not eliminate the program. I would like to know how to disable Tuvaro, and would also like to recommend to Firefox that it be labeled as SPAM and not permitted for Mozilla.

The Tuvaro software, which apparently is added to my Mozilla apps, contains a link (?) with each word that is highlighted on my various websites. When I click, it tells me I can disable and then reset my screen and the irritating, and worthless, links will no longer be displayed. Within a few seconds, however, the Tuvaro reappears, oftentimes on different words. When I click on the link (?) and select the instructions for removal from Mozilla Firefox, the means to remove also does not eliminate the program. I would like to know how to disable Tuvaro, and would also like to recommend to Firefox that it be labeled as SPAM and not permitted for Mozilla.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Citrix Online App Detector Plugin
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • SiteAdvisor
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • [ib] Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Safe Saver 0.92.64 (588a2804-b11d-4809-963b-a886d1e8684e@416c8902-1140-4f75-9037-bf86b99379db.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Consumer Input 9948 (ConsumerInput@Compete) (Inactive)
  • HP Smart Web Printing 4.5 (smartwebprinting@hp.com) (Inactive)
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0042
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: www.nbcnews.com
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1377612247
  • places.history.expiration.transient_current_max_pages: 102109
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376592309

Misc

  • User JS: No
  • Accessibility: No
Waka_Flocka_Flame 441 solutions 5048 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
Giedrius_M 15 solutions 158 answers

You have several malware extensions. For example, Safe Saver, which is used to freeze browser settings and show advertisements. They are part of tuvaro. Remove them. Adwcleaner, Spyhunter might help to get rid of them.

You have several malware extensions. For example, Safe Saver, which is used to freeze browser settings and show advertisements. [http://www.2-viruses.com/remove-tuvaro-toolbar They are part of tuvaro]. Remove them. Adwcleaner, Spyhunter might help to get rid of them.