Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Getting this message "This Connection is Untrusted" and I need this next page to come up so that I can put in a job submital. Need to allow this to open????


I am putting in for jobs and it is not letting me go to the next page. I am getting the below message and cannot figure out how to make this problem stop. I did not have this problem in Explorer. I am getting this message...I have say allow it, but then I get this message and cannot go any further - The certificate is not trusted because no issuer chain was provided

This Connection is Untrusted

You have asked Firefox to connect securely to psappprd1.is.wfubmc.edu:8002, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

       psappprd1.is.wfubmc.edu:8002 uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

Additional System Details

Installed Plug-ins

  • Google Update
  • GEPlugin
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Fortinet SSL VPN FortiControl Firefox Plugin
  • Fortinet SSL VPN CacheClean Firefox Plugin


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

smo 45 solutions 498 answers

Have a look at this article:

"This Connection is Untrusted" error message appears - What to do

  • Top 10 Contributor
  • Moderator
10754 solutions 96777 answers

Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

Note that some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

You can try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
mohammadmikaeel 0 solutions 4 answers

Helpful Reply

this problem when i change my motherbord , Happened. i solved this , by set the time & date in windows & mainbord time in bois . it's fixed.