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My Norton toolbar doesn't workm in Firefox 21. It says it is incompatible with said version of Firefox. It is Norton toolbar version 2013.3.4.3.

Posted

Also, there is no "enable" button next to the listing in add-ons list. I have the most current version of Norton Internet Security installed and there are no further updates available on Liveupdate. How do I resolve this issue?

Also, there is no "enable" button next to the listing in add-ons list. I have the most current version of Norton Internet Security installed and there are no further updates available on Liveupdate. How do I resolve this issue?

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.7 r700
  • Google Update
  • WildTangent Games App V2 Presence Detector
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • NPWLPG
  • 5.1.20125.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Norton Vulnerability Protection 11.3.0.9 - 5 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 2.6.1.20130511125033 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Norton Toolbar 2013.3.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 9-13-2012
  • driverDate2:
  • driverVersion: 9.17.10.2857
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: www.yahoo.com
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.autoHide: True
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Arial
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1370773783
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
3019 solutions 13997 answers

hello howard, according to norton norton toolbar 2013.3.5.1 is the latest version available. in case you are not offered to download it even after running liveupdate repeatedly, please contact norton's support in order to get their product to work.

hello howard, [http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-21-Support-for-Norton-Toolbar/td-p/957507 according to norton] norton toolbar 2013.3.5.1 is the latest version available. in case you are not offered to download it even after running liveupdate repeatedly, please contact norton's support in order to get their product to work.
FredMcD
  • Top 10 Contributor
961 solutions 14060 answers

Helpful Reply

I am running Norton Safe Web with the last few versions of Firefox. I am on v21.0 now. Try this. Remove Norton took bar totally, then from Norton web site install it again. Sometimes a program gos bad and needs to be removed to fix it.

I am running Norton Safe Web with the last few versions of Firefox. I am on v21.0 now. Try this. Remove Norton took bar totally, then from Norton web site install it again. Sometimes a program gos bad and needs to be removed to fix it.

Helpful Reply

How can I remove Norton Toolbar when there are no buttons to remove or enable/disable? Besides, I wasn't aware the toolbar had a standalone download? I thought it could only be received through Norton products such as Internet Security. Please advise.

How can I remove Norton Toolbar when there are no buttons to remove or enable/disable? Besides, I wasn't aware the toolbar had a standalone download? I thought it could only be received through Norton products such as Internet Security. Please advise.
FredMcD
  • Top 10 Contributor
961 solutions 14060 answers

Go to the Norton web site. If you can find the Safe Web page, try downloading it again. If you can't or still have problems, go to Norton's forums to ask for help.

Go to the Norton web site. If you can find the Safe Web page, try downloading it again. If you can't or still have problems, go to Norton's forums to ask for help.