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I can't get the latest version 21.0 to update on my computer.

Posted

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version.

HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • GEPlugin
  • 5.1.20125.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.448
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npmnqmp 989898989877
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Unity Player 2.1.0f5

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • My Web Tattoo (Fast Browser Search) 2.2.5 ({C2DCA7EB-22D2-4FD2-86A9-F99FCC8122BB})
  • Personas Plus 1.7.2.1 (personas@christopher.beard)
  • ShopAtHome.com Toolbar 6.0.5.1 (toolbar@shopathome.com)
  • Simple Timer + Clocks 1.4.1 (simpletimerClocks@grbradt.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 2.6.0.20130418072822 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Google Gears 0.5.36.0 ({000a9d1c-beef-4f90-9363-039d445309b8}) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Move Media Player 7 (moveplayer@movenetworks.com) (Inactive)
  • Norton IPS 3.0 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Norton Toolbar 2010.9.0.6 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • RealPlayer Browser Record Plugin 1.0 ({ABDE892B-13A8-4d1b-88E6-365A6E755758}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'7.15.10.1666']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 1-2-2008
  • driverDate2:
  • driverVersion: 7.14.10.1409
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.15.10.1666']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'7.15.10.1666']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 40
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • font.name.serif.x-western: Verdana
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • general.useragent.override: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB
  • gfx.blacklist.suggested-driver-version: 7.15.10.1666
  • keyword.URL: http://www.fastbrowsersearch.com/results/results.aspx?s=NAUS&v=4&tid={219B0D82-827C-59E2-0C29-F94B83396A12}&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1369896251
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 80251
  • places.history.expiration.transient_optimal_database_size: 128400588
  • places.last_vacuum: 1324776167
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cache: False
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.passwords: True
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Amit Kumar Thakur 83 solutions 863 answers

can you try updating from menu Help->About Firefox. it will automatically update it.

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24404 answers

Helpful Reply

User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

Your user agent is "locked" to that older version by that FBSMTWB - Fast Browser Search - thing you have or had installed.

See this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

smo 45 solutions 498 answers

If the other user on the same PC has no problems as you do, the following save and trusted method should work in your case:

Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10757 solutions 96831 answers

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See: