Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

My computer crashed recently and I had to upload Firefox again. I no longer have the tab thumbnail feature. How do I access/retrieve the tab thumbnail feature a


When opening new tab, how do I get/add the thumbnail page instead of blank page.

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.7 r700
  • McAfee MSC FF plugin DLL
  • SiteAdvisor
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers


  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/


  • Add Google Search To New Tab Page 1.0.2 (newtabgoogle@graememcc.co.uk)
  • Easy YouTube Video Downloader 6.8 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b})
  • feedly 14.0.485 (feedly@devhd)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar (avg@toolbar) (Inactive)
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Intel(R) 82915G/GV/910GL Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2582
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 10-14-2005
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.4764']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.4764']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • keyword.URL: http://websearch.shopathome.com?user_id={ed81e86e-346e-4985-8e8a-a4c637de299d}&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1369176499
  • places.history.expiration.transient_current_max_pages: 26584
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True


  • User JS: No
  • Accessibility: No
rmldsky 0 solutions 18 answers


Try this:

When you open a new tab and it will show blank (white) page/background - on top right corner of this background you should see an icon which looks like a matrix of 3x3 boxes. When you click it your white background should switch back to thumbnails of pages.

Let me know if this helped.


Question owner

rmldsky, Sorry, I did not see matrix box icon in upper right corner. WilliamRMoore

rmldsky 0 solutions 18 answers

Helpful Reply

Hm, I was referring to this one: https://support.cdn.mozilla.net/media/uploads/gallery/images/2012-05-16-12-04-59-4ca3a3.png

You may also try this solution if the button is not there:

Type about:config into address bar, press Enter. Accept the warning. Search for browser.newtabpage.enabled, right click it, and press Reset. Then search for browser.newtab.url, right click it, and press Reset.

Also some tips on using New Tab Page can be found here: https://support.mozilla.org/en-US/kb/new-tab-page-show-hide-and-customize-top-sites

I hope this time the solution will help you!

Question owner

Hi, That icon does that not appear on my new tab blank page. Attempted to upload screen shot but unsucessfully. Got: Error uploading image

Modified by WilliamRMoore

Question owner

Reset is not available/active for browser.newtabpage.enabled.

  • Top 10 Contributor
  • Moderator
10751 solutions 96741 answers

What is the value of the browser.newtab.url pref?

See this article about the New Tab page (about:newtab):

Question owner

I think I downloaded Firefox 21 and my browser does not have: pin icon in the top-left corner of the site. It dose have the round logo and not the long button shown in many example graphics on site.

  • Top 10 Contributor
  • Moderator
10751 solutions 96741 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Question owner

Screen shot of new tab window.

Question owner

Add a site

You can also open the bookmarks library and drag bookmarks to the new tab page.

   At the top of the Firefox window, click the Bookmarks menu and select Show All Bookmarks to open the Library window. Drag a bookmark to the new tab page.

I have followed the steps as I understand them and still not getting a page with several thumbnails. This opens the site filling the window not several small thumbnails. I must be missing a step or not following steps correctly. Maybe there is something about the last step that I am doing wrong.

What am I doing wrong? How do I get several thumbnails?

  • Top 10 Contributor
  • Moderator
10751 solutions 96741 answers

Does the new tab page open if you type about:newtab in the location bar?

Can you answer my question about the value of the browser.newtab.url pref?

Question owner

Does the new tab page open if you type about:newtab in the location bar? Don't think I have a location bar. My browser is not like the attachement, it is like the one in my previous reply.

Can you answer my question about the value of the browser.newtab.url pref?

Sorry, Idon't know the value of the browser.newtab.url pref?

  • Top 10 Contributor
  • Moderator
10751 solutions 96741 answers

Helpful Reply

Your screenshot shows that the browser.newtab.url is set correctly to about:newtab and that the new tab page is enabled (browser.newtabpage.enabled = true), so the new tab page should be working. If this isn't the case then an extension may be causing problems.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Question owner

I have enjoyed the new page thumb nails but I haven't had it a long time, one day it just appeared. Without it, I have been using the pin a site feature which I don't like quite as much but will continue to use it and no longer try to get New page Thumbnail feature back, since it has taken so much time trying to get it and I am not sure I understand all the procedures and have not been unsuccessful.

Thank you both rmldsky and cor-el.

MadMattKern 0 solutions 2 answers

me too - and I have no idea how I lost the thumbnail feature

MadMattKern 0 solutions 2 answers

outstanding ! that did the trick