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My sync doesn't seems to work. All my data is missing.

  • 4 replies
  • 16 have this problem
  • Last reply by cor-el

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After reinstalling my windows and completely syncing my firefox. My bookmarks and information are all gone.

I need help here as the bookmarks are very important.

Somebody, please help!

Your time and help will be greatly appreciated!

Thank you!!

All Replies (4)

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Did you have Sync enabled before your reinstalled Windows?

If so, after re-installing Firefox did you have any trouble entering the Sync Recovery Key?

If you did have trouble entering the Sync Recovery Key, did you make the mistake of requesting a new Recovery Key?

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Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

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Hi guys,

I've just got the same problem as BryanFang, after reinstalling windows and completely syncing my firefox (with the Sync Recovery Key). My bookmarks and information are all gone.

I forgot my password, so when it came to set up my new Firefox I've reset my password. Is this why I've lost everything?

Please, I need your help my bookmarks are very important for me.


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Only the sync key is necessary to access data stored on the sync server.
If you reset the password and have you send a new password then this doesn't affect the stored data.
If you however reset the sync key then all data is removed and lost.