X
Tap here to go to the mobile version of the site.

Support Forum

I delete emails from inbox and they will reappear at various times (the whole trash folder reappears in my inbox) and I have to delete them again and again.

Posted

I delete emails from inbox. They go to trash mail. The emails in the trash folder will then reappear in my inbox. I then have to delete them again and again and again. Why is this happening? How do I fix it?

I delete emails from inbox. They go to trash mail. The emails in the trash folder will then reappear in my inbox. I then have to delete them again and again and again. Why is this happening? How do I fix it?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • WildTangent Games App V2 Presence Detector
  • TrendMicro Toolbar Rating Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • PlainOldFavorites 1.2 ({7E7165E2-0767-448c-852F-5FA8714F2C37})
  • Print 0.3.4 ({f199da35-0a9a-4ce9-8f59-c68524deba93})
  • Trend Micro BEP Firefox Extension 7.5.0.1115 (tmbepff-7.5@trendmicro.com)
  • Trend Micro Osprey Firefox Extension 1.0.0.1194 ({21541D23-FDA1-4bf3-8AF2-8F623BF70B07})
  • Trend Micro Toolbar 6.0.0.1285 ({22181a4d-af90-4ca3-a569-faed9118d6bc})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 7-4-2012
  • driverDate2:
  • driverVersion: 9.17.10.2792
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 716800
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://us.mg205.mail.yahoo.com/dc/launch?.partner=sbc&.gx=1&.rand=a43vvo1lusobt
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: False
  • font.size.fixed.x-western: 10
  • gfx.direct2d.disabled: True
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366035998
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 solutions 10714 answers

Not a Firefox problem, but an issue with your webmail. Do you have devices synced with your mail that could be reverting this? Try to contact your email host.

Not a Firefox problem, but an issue with your webmail. Do you have devices synced with your mail that could be reverting this? Try to contact your email host.

Question owner

I do not have any other devices on which I get email. I have att/yahoo. I have had several email problems and when I call them they say it is a problem with my browser settings. Cannot get them to work on these problems.

I do not have any other devices on which I get email. I have att/yahoo. I have had several email problems and when I call them they say it is a problem with my browser settings. Cannot get them to work on these problems.
jscher2000
  • Top 10 Contributor
8775 solutions 71729 answers

This is standard guidance, but maybe it will help...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove your Yahoo cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

This will open a dialog where you can remove the individual cookies.

Then try reloading the page and logging in again. Does it work any better?

This is standard guidance, but maybe it will help... When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Bypass Firefox's Cache Use Ctrl+Shift+r to reload the page fresh from the server. Alternately, you also can clear Firefox's cache completely using: orange Firefox button (or Tools menu) > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now" If you have a large hard drive, this might take a few minutes. (2) Remove your Yahoo cookies (save any pending work first). While viewing a page on the site: * right-click and choose View Page Info > Security > "View Cookies" * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies" This will open a dialog where you can remove the individual cookies. Then try reloading the page and logging in again. Does it work any better?

Question owner

Thank you both for your help. I had already done both suggestions 1 and 2. Except when I went to view page info VIEW cookies I was not sure which cookies to delete. Do i select remove all cookies the site is yahoo.com but it has cookies for sites other than yahoo in it. Do I delete all the cookies are just the ones with "yahoo" in the titles. Also I may not know immediately if this fixes the problem as it appears to be an intermittent problem occurring 3 or 4 times a month. AGAIN THANKS to everyone for the help.

Thank you both for your help. I had already done both suggestions 1 and 2. Except when I went to view page info VIEW cookies I was not sure which cookies to delete. Do i select remove all cookies the site is yahoo.com but it has cookies for sites other than yahoo in it. Do I delete all the cookies are just the ones with "yahoo" in the titles. Also I may not know immediately if this fixes the problem as it appears to be an intermittent problem occurring 3 or 4 times a month. AGAIN THANKS to everyone for the help.
jscher2000
  • Top 10 Contributor
8775 solutions 71729 answers

If you have yahoo.com in the search box at the top of the dialog, then all of the cookies are set by Yahoo. I think it's safer to remove them individually.

If you have yahoo.com in the search box at the top of the dialog, then all of the cookies are set by Yahoo. I think it's safer to remove them individually.

Question owner

None of this helped today I had 140 messages in my in box - 100 of them are emails that I deleted as long as 8 months ago. I have been emptying my trash folder after I delete messages to ensure the messages are gone, but they keep reappearing - where are they coming from?

None of this helped today I had 140 messages in my in box - 100 of them are emails that I deleted as long as 8 months ago. I have been emptying my trash folder after I delete messages to ensure the messages are gone, but they keep reappearing - where are they coming from?
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158592 answers

Is this with an online mail service or with a program like Thunderbird?

If your question is about the Thunderbird program then a good place to ask advice is at the MozillaZine Thunderbird Support forum.
That forum is better suited for questions about Thunderbird, this forum is aimed at support for Firefox.

Is this with an online mail service or with a program like Thunderbird? If your question is about the Thunderbird program then a good place to ask advice is at the MozillaZine Thunderbird Support forum.<br /> That forum is better suited for questions about Thunderbird, this forum is aimed at support for Firefox. *http://forums.mozillazine.org/viewforum.php?f=39 *https://support.mozillamessaging.com/home

Question owner

I have no idea what thunderbird is. I am running Firefox 20.0.1 with att yahoo mail. where did you see thunderbird mentioned in this thread?

I have no idea what thunderbird is. I am running Firefox 20.0.1 with att yahoo mail. where did you see thunderbird mentioned in this thread?
jscher2000
  • Top 10 Contributor
8775 solutions 71729 answers

Firefox doesn't have the capability to resurrect deleted email messages. I really don't know how that is possible.

The next time you see the problem, could you open Internet Explorer and compare Inboxes?

Firefox doesn't have the capability to resurrect deleted email messages. I really don't know how that is possible. The next time you see the problem, could you open Internet Explorer and compare Inboxes?