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Firefox crashes on startup even in safe mode.

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I have tried reinstalling Firefox and using different versions. It worked fine yesterday morning until update 20.01 installed and now I can't use firefox.

Crash ID: bp-f20f1be9-274f-488a-a0de-2a62c2130416

I have tried reinstalling Firefox and using different versions. It worked fine yesterday morning until update 20.01 installed and now I can't use firefox. Crash ID: bp-f20f1be9-274f-488a-a0de-2a62c2130416

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Hi there, here is something from bug 828184 that was about fixing this issue:

Just in case helps to someone,

I have been doing lots of testing latelly with Firefox 18.02 and different versions of websense enpoint client, the issue with the version 18.x seems to be resolved with websense endpoint version 1138 I just got today, unfortunatelly it is a preproduction version and the latest production version is 1130 to wich Firefox 18.x does not run therefore you need to request the version 1138 from websense support teams.