Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

gmail not loading when searching for previous email

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by philipp

more options

When I do a search for a previously received email and I locate it in the search and click on it the screen indicates loading but it never comes up. However if I go into Google chrome there is no problem and the email loads

When I do a search for a previously received email and I locate it in the search and click on it the screen indicates loading but it never comes up. However if I go into Google chrome there is no problem and the email loads

All Replies (1)

more options

hello martyphoto, as a first troubleshooting step please try to clear the cache & cookies from google.com and reload the page.