ive got a crushe report and i cant open firefox
i cant even open it in safe mode
Chosen solution
Can you open the Profile Manager?
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
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Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Upgrade your graphics drivers to use hardware acceleration and WebGL
Did this fix your problems? Please report back to us!
Thank you.
i cant open the firefox... the crash report shows up before i open it
Chosen Solution
Can you open the Profile Manager?
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
thanx my friend...that worked
You're welcome