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How do I stop Firefox from redirection to my ISPs website when I enter my own website's URL?

  • 4 replies
  • 6 have this problem
  • 2035 views
  • Last reply by PaulMy

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On new computer with Windows 8 Firefox works fine for all URLs except when I enter one of my own websites - 'www.komokaweather.com' which is redirectsed to my ISPs site 'http://www.rogers.com/web/Rogers.portal'. It is ok when I enter as 'www.komokaweather.com/index' as well as 'www.komokaweather.ca' and all other addresses but not as just 'www.komokaweather.com'. I have tried on making 'www.komokaweather.com' as Home Page but that does not work either.

I have also upgraded to v.19.0.2 but no change. Paul

Chosen solution

You can remove all stored data from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (Show All History or History sidebar) or via the about:permissions page.

Using "Forget About This Site" will remove everything like bookmarks, cookies, passwords, cache, history, and exceptions from that domain, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from that "forget" unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.


You may have an ISP that automatically redirects you to a search page if a DNS look up fails.
That takes the control from Firefox to do the normal keyword search like a Google I'm Lucky search.
In such cases you need to contact your ISP and ask for a DNS server to opt-out of that feature.
You can also check if there is a link on the search results page to go to your ISP and opt-out.

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All Replies (4)

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is this happening with other browsers on the same machine too?

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No, IE explorer works fine. Only on FF and for that one particular URL

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Chosen Solution

You can remove all stored data from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (Show All History or History sidebar) or via the about:permissions page.

Using "Forget About This Site" will remove everything like bookmarks, cookies, passwords, cache, history, and exceptions from that domain, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from that "forget" unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.


You may have an ISP that automatically redirects you to a search page if a DNS look up fails.
That takes the control from Firefox to do the normal keyword search like a Google I'm Lucky search.
In such cases you need to contact your ISP and ask for a DNS server to opt-out of that feature.
You can also check if there is a link on the search results page to go to your ISP and opt-out.

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Thank you for the responses. Now it is working ok.