X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I installed Firefox 2 days ago (Windows Vista)& my fax machine / HP 6700 will not accept faxes now, how do I correct this problem?

Posted

my fax machine will not receive a fax. Is there some sort of firewall or something preventing this? or a control panel somewhere where I choose this option? I re set the fax machine and that did not help. None of your tutorials helped either. I could not find anything related. I am a small business and need my fax machine.

Chosen solution

Contact HP to set up your Fax, as edmister said.

Browsers (Internet Explorer, Firefox, Chrome) have no interaction with your fax machine, faxes are analog technology run over telephone lines, browsers are digital technology, that while it can be run over a phone line (like in DSL) Has no impact on your fax.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Amazon MP3 Downloader Plugin 1.0.17
  • Facebook Video Calling Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.0.60310.0
  • Shockwave Flash 10.0 r32
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Firefox has nothing to do with your fax machine, they are totally different technologies on totally different machines. Contact a local fax repair shop to fix your fax machine, but this has nothing to do with firefox.

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

HP 6700 is an All-in-One machine - Printer-Scanner-Fax

How do you connect to the internet? broadband or dial up?

Question owner

broadband

Question owner

UNTRUE fax worked fine with google chrome. brand new fax machine. must have something to do with the broadband internet connection ,

Question owner

the connection is wireless.......

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

How do you expect to receive a fax (or send one) if the "fax" part of that All-in-one isn't plugged into a telephone jack? You can't use the "fax" part of that machine with a broadband or wireless connection, it has to be connected to a telephone line.

Read your manual or see HP support for further help.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

Contact HP to set up your Fax, as edmister said.

Browsers (Internet Explorer, Firefox, Chrome) have no interaction with your fax machine, faxes are analog technology run over telephone lines, browsers are digital technology, that while it can be run over a phone line (like in DSL) Has no impact on your fax.

Question owner

thank you for your time