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Since my latest Firefox update (19.0), my screen frequently turns black and causes my laptop to freeze

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Since today and mostly when using Google products, (such as gmail and maps), my firefox browser keeps freezing. The screen turns to black, even the menu bar disappears and it lasts for about a minute. Even just now, when I type this it turns black for a few seconds and clicking won't help. Please help..

Since today and mostly when using Google products, (such as gmail and maps), my firefox browser keeps freezing. The screen turns to black, even the menu bar disappears and it lasts for about a minute. Even just now, when I type this it turns black for a few seconds and clicking won't help. Please help..

Additional System Details

Installed Plug-ins

  • Toont de inhoud van de Java-applet of een plaatsaanduiding als Java niet is geïnstalleerd.
  • Shockwave Flash 11.6 r602
  • Version 3.14.17.11865
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Met de QuickTime-plugin kunt u een grote verscheidenheid aan multimediamateriaal op webpagina's bekijken. Raadpleeg voor meer informatie de website van QuickTime.
  • 20-20 Technologies - 20-20 3D Viewer v5.0.4.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX Web Player version 2.0.3.4
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1218 solutions 7977 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12276 solutions 113699 answers

Helpful Reply

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/