I can download documents and photos to Facebook, but I am unable to download the same to create a email attachement. How do I fix this?
I know how to create pdf attachments. I've been doing it successfully for years, but as of a week ago, I am suddenly being prevent from attaching documents and photographs to email messages. They are not being accepted. I am, however, able to send documents and photos to Facebook messages, but not to email attachments. What do I access to resolve this problem?
Additional System Details
- Shockwave Flash 11.6 r602
- Adobe PDF Plug-In For Firefox and Netscape 8.3.1
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Office Plugin for Netscape Navigator
- User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
What email application are you using?
If it's a web based email program, try clearing your cookies and cache:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
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I know how to create pdf attachments. I've been doing it successfully for years, but as of a week ago, I am suddenly being prevent from attaching documents and photographs to email messages.
Are you only having problems with PDF files? I'm asking because Firefox 19 came out last week, and includes a built-in PDF viewer. See View PDF files in Firefox for details. You could try switching back to using Adobe's PDF viewer in Firefox. See How to disable the built-in PDF viewer and use another viewer