X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

The lastest update of Firefox has uninstalled my digital certificates. Could I restore them?

Posted

I have installed firefox and few days ago it ask me to upgrade something (I don't remember if it was the upgrade to version 19). Yesterday I tried to use a digital certificate that I had installed some months ago and I had used several times before the last upgrade. I've tried to find them in Tools/Options/Advanced/View Certificates but it's empty. Some days ago there were two digital certificates but now is empty. Where are my digital certificates? Could I recover them in some way? I would like to recover without having to import them. My two personal certificates aren't expired (I'm pretty sure).

Thanks in advance.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.14.17.11865
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Helpful Reply

Did you ever reset Firefox?

Do you have an Old Firefox Data folder on the desktop?

If that is the case then try to copy the cert8.db file from that folder to the current Firefox profile folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Question owner

Hello cor-el, thanks for your reply.

I've never reset Firefox because I didn't have any serious problem so far.

I don't have any Old Firefox Data folder on the desktop :(. I knew nothing of the information to which the link refers. It seems to be very interesting and I'll remember that on for future updates - thanks for this contribution.

I guess that it was the possible solution to my problem without considering the certificate import.

As for the importation of the certificate, it isn't an option because I've tried to import it several times and Firefox always says to me "The PKCS #12 operation failed for unknown reasons". After that unclear message, I tried to import it into IE and the message was different "The password you entered is incorrect" - or something like that. However, I've imported this certificate before with the same password without troubles.

Above all, I don't understand why I upgrade Firefox several times before with the certificates installed and I've never lost them. Is it due to any bug or I've done something wrong?

Thanks again for your help

Modified by ttlaoc