Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I log in to YouTube when using Firefox?

  • 2 replies
  • 9 have this problem
  • 103 views
  • Last reply by GrouchyDude

more options

Information is stored on other websites just fine, and I have been able to log on to my YouTube account through Internet Explorer 8. However, when I click the 'Sign In' button on YouTube, I keep getting an error message that reads,

"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I have tried changing the security settings, and I made sure that cookies were allowed. I've tried clearing the cache, and even resetting Firefox entirely. None of this has worked.

If anyone could help me with this I would be so grateful. Firefox runs so much faster on this laptop than Internet Explorer, for some reason, and I hate having to open a separate window with it to watch YouTube videos.

Information is stored on other websites just fine, and I have been able to log on to my YouTube account through Internet Explorer 8. However, when I click the 'Sign In' button on YouTube, I keep getting an error message that reads, "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I have tried changing the security settings, and I made sure that cookies were allowed. I've tried clearing the cache, and even resetting Firefox entirely. None of this has worked. If anyone could help me with this I would be so grateful. Firefox runs so much faster on this laptop than Internet Explorer, for some reason, and I hate having to open a separate window with it to watch YouTube videos.

Chosen solution

try in firefox safemode and give a try


Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

try in firefox safemode and give a try


Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

more options

I have this problem too. I reset firefox, I disabled add-ons, I logged on in safe mode. Still nothing. I am stumped. I can log on via chrome or internet explorer, but I hate using those browsers and would also hate switching back and forth just to watch age-restricted content on youtube.